Chat &Email Support|E-commerce Specialist |DM Outreach

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

November 18th, 2024 (9 days ago)

Member Since

August 29th, 2018

Profile Description

Work Experience
eCommerce Specialist Chat and Email Support/Store Manager |
Social Media Specialist| Community Manager| DM Setter
(Remote)
May 2020 – Present
Customer Support:
Provided excellent sms,chat and email
support.
Utilized platforms such as Post Script
SMS, HelpScout, Messenger, Whatsapp, Telegram, , Gorgias, Tidio Chat, and
ReAmaze.
 
Social Media Marketing/ Community
Management| DM Appointment Setting:
Executed marketing strategies on Instagram
and Facebook to boost brand visibility.
Engaged in lead generation, data mining,
and strategic content creation.
DM outreach to influencers on Instagram
and Facebook.
Dynamic professional with a proven track
record in cultivating vibrant online communities. Adept at content creation,
engagement strategy, and fostering positive brand interactions across diverse
social media platforms.
Demonstrated ability to drive community
growth and enhance brand presence through effective communication and trend
awareness.
 
Online Reputation Management:
Managed online reviews on platforms like
Google, Facebook, Trip Advisor, Amazon, and Trustpilot.
Implemented strategies to enhance positive
reviews and address customer feedback.
 
Order Processing/Order Fulfillment:
Managed end-to-end order processing and
fulfillment for AliExpress Dropshipping and Amazon platforms.
Ensured timely and accurate processing of
customer orders for high satisfaction.
Inventory Management:
Oversaw remote inventory management on the
ecommerce platform.
Utilized Amazon Seller Central for
effective inventory tracking and optimization.
Shopify Product Listing:
Expert in listing products on Shopify
using Oberlo and DSers, including importing products from AliExpress.
Conducted Shopify product editing and
upload, optimizing listings for visibility and sales.
 
Software Skills
Shopify, Dropified, Oberlo, DSers
Amazon Seller Central
HelpScout, Gorgias, Notion, Tidio Chat,
ReAmaze

Facebook Marketplace, OfferUp, Etsy
Trengo, Zendesk, Freshdesk, Zapier, Zoho
Mail, Front
AliExpress, Privatemail
Remote Inventory Management
Web Research, Data Entry, Virtual
Assistance

Email Marketing, Social Media Marketing
Instagram Marketing, Lead Generation/Data
Mining
Product Description Writing
 
Chat Support Representative
Aliexpress, VXI Waltermart
December 2019 to May 2020
Customer Interaction:
In this role, I actively engaged with
customers through chat, providing a direct and immediate channel for addressing
their queries, concerns, and feedback.
 
Problem Resolution:
I took the lead in resolving customer
issues efficiently and effectively. This involved identifying the root cause of
problems, offering solutions, and ensuring customer satisfaction.
 
 
Product Knowledge:
I acquired in-depth knowledge of the
products offered by Aliexpress. This knowledge allowed me to assist customers
in a more informed manner, providing details about products, features, and
specifications.
 
Communication Skills:
Effective communication was a cornerstone
of my role. I communicated clearly and concisely to ensure customers understood
the information provided. Additionally, I communicated with other teaUpgrade to see actual infombers
to coordinate efforts and share important information.
 
Quality Assurance:
I maintained a commitment to quality in
customer interactions. This included ensuring that information provided was
accurate, addressing customer concerns promptly, and adhering to company standards
for service quality.
 
Multitasking:
Handling multiple customer interactions
simultaneously, I demonstrated strong multitasking abilities. This skill is
crucial in a fast-paced chat support environment were addressing various
customer queries concurrently is common.
 
Chat Support Representative
Upgrade to see actual info (Ramp), IQOR, Iloilo City
October 8, 2018 – March 15, 2019
I helped Upgrade to see actual info customers by
answering questions and providing assistance, making sure they had a good
experience.
 
Problem Resolution:
When customers had issues, I worked to
find solutions and make things right for them.
 
Reporting:
I kept track of important information
about customer interactions to help improve services and address any recurring
issues.
 
Team Collaboration:
I worked together with my team, sharing
information and supporting each other to provide the best service possible.
 
Skills:
My main strengths included good
communication, solving problems effectively, and paying attention to details to
ensure accuracy.