Customer Service Representative/ Outsourcing/ Cold Caller/ A

With six years of experience as a Payroll Specialist, handling end-to-end payroll and billing, I believe my skills and background would be a valuable asset for this role. I am eager to return to the payroll field after being away for about seven years, and I’m excited about the opportunity to expand my expertise to include international payroll. I’m highly motivated to learn and adapt to the complexities of global payroll processes

I have seven years of experience as a Customer Service Representative in BPO companies, primarily handling US accounts across a range of industries, including Social Media (Australian account), Hospitality, and Healthcare (Johnson & Johnson US and Aetna Medicare Insurance Part D medication). My role has involved providing support through calls, chat, and email, ensuring prompt and effective service in each interaction. Additionally, I have nearly one year of experience in cold calling for Auto Insurance, which further enhanced my communication and sales skills. I am confident in my ability to deliver exceptional support and contribute effectively to the team. My familiarity with CRM tools such as JIRA, Salesforce, Compass, Convoso, and Ready Mode enables me to adapt seamlessly to different platforms. Throughout my career, I have demonstrated strong organizational skills, an unwavering attention to detail, and the ability to quickly learn new systems and processes. My commitment to high-quality work and adaptability have consistently helped me meet and exceed expectations in every role