Experienced E-commerce/VA, Customer Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

High school diploma

Last Active

December 16th, 2024 (5 days ago)

Member Since

July 29th, 2018

Profile Description

Dear Future Client,
With over 12 years of extensive experience in customer service, I bring a wealth of skills in managing inbound and outbound communications via calls, emails, and live chats for clients across diverse regions.
My strength lies in my exceptional organizational abilities and efficiency in multitasking. I am adept at prioritizing tasks effectively to ensure seamless operations. Moreover, I thrive in a collaborative environment, am a quick learner, and am dedicated to continuous self-improvement.
I have a proven track record of utilizing CRM systems, and I am proficient in Windows 10, Google Suite and Office Suite, and adept at internet research. Additionally, I've successfully navigated various software, including SalesForce, Shopify, Magento, Zendesk, and more.
In my previous roles, I've contributed to a wide array of Lines of Business (LOBs) such as telecommunications, retail banking, transportation services, property investments, sales, lead generation, and more. I've also made significant contributions to e-commerce, particularly in dropshipping stores, influencer marketing, and SMS real estate marketing.
My typing speed ranges between 55-60 words per minute, enabling me to execute tasks with precision and efficiency. I am proficient in an extensive range of software, including but not limited to SalesForce, Shopify, Magento, Zendesk, and more.
I am available to commence work immediately and am open to flexible hours. Thank you for considering my application. I eagerly anticipate the opportunity to contribute to your team.
LOBs handled:
-Telecommunications Company and ISP
-Retail Banking
-Transportation Services
-Property Investments
-Sales
-Lead Generation
-Lead Prospecting / Cold Calling
-SMS Real Estate Marketing
- Insurance Appointment Setting
-Online Retail Store / E-commerce /Dropshipping stores
(Sports uniform, cat accessories, herbal supplements, hair supplements, shoes, boots, masks, clothing)
-Dispatch (cleanings services company, interpreting services, limousine)
- Influencer Marketing Assistant
Professional Profile
• Experienced in providing superior customer service on the phone and in person.
• Able to establish rapport, define, and solve problems. Highly trainable.
• Highly organized and efficient. Able to prioritize and handle multiple tasks.
• Proficient in Windows 10, Office, and Internet research.
• Team Player. Flexible and responsive.
• Willingness to learn and develop.
• Hands-on experience with CRM software
Experienced in
SalesForce
LimoAnywhere
Magento
Livechatinc
Shopify
HelpScout
Gorgias
ShipBob
Shipwire
Zendesk
Rakuten
Oberlo
Printify
Subivi
Trello
SuperAdmin
Intercom
Simply book
Formstack
Reamaze
Jobber
tawk.to
Slack
8x8
3cx
Aircall
CallHippo
Lead Sherpa
Batch Leads Stacker
Zillow
Call Rail
Where2go
Dialpad
Connecteam
Hubstaff
Retool
MCP
OTRS
i2c
Outlook
Teams
Gladly
BigCommerce
Shipstation