Erika
VA / CUSTOMER SERVICE REPRESENTATIVE / ESL TEACHER
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Associates degree
Last Active
April 2nd, 2025 (yesterday)
Member Since
March 13th, 2018
Profile Description
With 4-5 years of dedicated experience in the BPO Industry as a Customer Service Specialist, I bring a proven track record of delivering exceptional service and fostering positive customer relationships. My expertise spans handling a wide range of inquiries and resolving complex issues efficiently, consistently meeting and exceeding service-level agreements. I am skilled in utilizing CRM systems to manage customer interactions and ensure accurate and timely responses. Known for my strong communication skills and empathetic approach, I am committed to delivering personalized solutions that enhance customer satisfaction and loyalty. I thrive in fast-paced environments where I can leverage my experience to contribute to organizational success and uphold service excellence standards.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Other Skills
Office and Administration » Email Management
Experience: 2 - 5 years
Customer Support » Customer Service » Fraud detection
Experience: 1 - 2 years
Customer Support » Product Knowledge
Experience: Less than 6 months
Customer Support » Chat Support
Experience: Less than 6 months
Accounting » Accounts Receivable » Billing
Experience: Less than 6 months
Customer Support » Back Office Support
Experience: Less than 6 months
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cebu City, Cebu
- Tests Taken
- IQ
- Score: 112
- DISC
- Dominance: 28
- Influence: 9
- Steadiness: 30
- Compliance: 33
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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