Customer Service, Instructional Design, Content Creation

Overview

Looking for part-time work (5 hours/day)

at $6.00/hour ($660.00/month)

Associates degree

Last Active

December 30th, 2024 (83 days ago)

Member Since

February 7th, 2018

Profile Description

I have worked in the BPO Industry for almost 10 years from May 2010 to January 2024. I have dealt with different customers and handled different issues. May it be technical, or customer service concerns. I learned to be patient, be a good listener, and it enhanced my communication skills.
I'm a fast-learner, persistent and assertive. I am willing to work under pressure, thorough and efficient, and task-oriented. I am very flexible and can adapt easily to change.
Being a technical support representative for Sony for 2 years, has made me even better when it comes to resolving customer concerns over the phone. I have been trained to handle email and chat lines for MyplayDirect (on-line retail store) and beIN Sports Connect (streaming website for both US and Canada). For the last Two years, I was given the opportunity to join Bose Corporation being a Technical support Representative and part of the Email Team where I was given a special task to handle Amazon and eBay emails.

Some of the tasks that involve are as follows:

• Technical Support Agent for Sony Consumer Electronics

Handled customer service and technical concerns for Sony Home Theatre products i.e. Smart TV, DVD and BluRay, Home Theatre Systems and VAIO computers. Assisted customers with basic hook-ups to in-depth Network and Internet set up. Processed work orders, Depot Repair, Returns and exchanges.

• Back Office for Sony VAIO Technical Support

During my stays with Sony Consumer electronics, I was given the chance to be part of the VAIO Technical Support and Back office Crew where I have handled both technical and concerns. Identifying what type of service needs to be processed for a certain product issue. I have Processed service requests i.e. part orders, product replacements, In-home service dispatch and Depot Repair via SAP, Citrix and KANA.

• Social Media Agent and Chat for PopMarket

Responded to customer inquiries, order modifications and updates via Facebook and Twitter.Email Agent for MyPlayDirect

In 2014, I had applied for a job post to be a Social media Agent for MyPlayDirect which was a Music Market Place for SonyMusic at that time. I have responded to customer order and inquiries, process replacement orders, order modifications, returns and provided RMA numbers via Zendesk, and SonyBackstage.

• Technical Support Agent for Bose Corporation

In 2016, I started working with one the leading brands for Audio Electronics which is Bose Corporation. Just like with Sony Electronics, I also handled customer service and Technical concerns for Bose Audio products such as Headphones, Soundbars, bluetooth speakers and Home Theatre Systems.

• Email Support Agent for Bose

Just after 4 months of being a technical Support Representative, Bose had opened a Job post for email representatives and luckily I passed the assessment. Aside from handling regular Technical and Sales concerns they have also given me an extra task to handle Amazon and eBay emails for Bose. Using Siebel and Avaya Aura, I handled customer service and. Responded to order status inquiries, processed, Replacement, Returns (RMA) and Repair Requests.

• Special Task for Bose eMail (eBay and Amazon)

Responded to order status inquiries, processed, Replacement, Returns (RMA) and Repair Requests. Order modification. Process Creation.

I am confident that my qualifications are an excellent fit with any task that will be given to me. I would welcome an opportunity.