EBay/Amazon Expert/Technical/Customer Service Representative

Worked as a CSR/Fraud Specialist focused on Circumvention of company policies, State laws, Fraud and Identify. Worked for one of the biggest internet service provider in the United states, providing good customer service and technical help for internet issues and devices. Providing Customer Assistance(Mainly buyers) with their daily inquiries and concerns. Assisting with lost item claims and contacting Amazon affiliated couriers. I also handled basic D2(Amazon Devices) issues.

I worked as a Clinical Business Assistant. I performed routine administrative and clinical tasks to keep the clinic running effectively and efficiently. I worked directly with the Owner of the business who's a Chiropractor and my tasks ranged from New Patient Onboarding, Screening and Compiling Medical Records, Assisting in Patient Insurance and Billing to COO tasks, like training new Team members, Creating Training Materials, and Creating New SOPs to handle day to day business operations effectively.

I worked as a Customer Service Representative and Fraud Specialist, concentrating on the circumvention of company policies, state laws, and issues related to fraud and identity theft. In this role, I was responsible for identifying suspicious activities, investigating potential fraud cases, and ensuring compliance with both internal policies and regulatory requirements. Additionally, I handled responsibilities within the Buying and Selling Department, where I facilitated transactions and provided support to customers throughout the purchasing process. This dual role enhanced my analytical skills and deepened my understanding of both customer service and risk management in the financial sector.

I worked for KFM247, a US-based general maintenance company, where I managed a diverse portfolio of clients, including LBrands (Victoria's Secret, Bath and Body Works, La Senza), Family Dollar, DSW (Designer Shoe Warehouse), O'Reilly Auto Parts, Advance Auto Parts, and many others. My responsibilities encompassed a wide range of tasks, starting with the basics such as creating job tickets and maintaining effective communication with clients and technicians via email and phone correspondence using the Xlite Softphone App (VOIP). I was also involved in material purchasing and sourcing technicians and subcontractors, ensuring that we had the right resources for each project. My role extended to more complex tasks, including preparing basic quotes (estimates), project planning, and new client acquisition, as well as handling invoicing and accounting duties. This experience enhanced my organizational and multitasking skills, while also deepening my understanding of client relations and project management in the maintenance industry.

I worked as a Customer Service Representative for a large logistics company based in the US, where I played a pivotal role in ensuring customer satisfaction and efficient service delivery. My responsibilities included handling inquiries, resolving issues, and providing information about shipping processes and logistics solutions. I collaborated closely with various departments to streamline operations and improve service quality. This role enhanced my communication skills and deepened my understanding of the logistics industry, allowing me to effectively assist customers in navigating complex shipping challenges.

I worked for Amazon Inc., primarily providing customer assistance to buyers and addressing their daily inquiries and concerns, focusing on resolving issues efficiently. My role involved managing lost item claims and liaising with Amazon-affiliated couriers to track and ensure the timely delivery of packages. Additionally, I handled basic troubleshooting for Amazon Devices (D2), helping customers resolve technical issues and ensuring their devices functioned properly. This experience sharpened my problem-solving skills and allowed me to develop a deep understanding of customer needs and logistics.

I also handled email campaigns using Mailchimp to keep our patients informed and engaged with clinic updates and promotions. Additionally, I managed the clinic’s website as an admin, utilizing my WordPress skills to ensure it was user-friendly and up-to-date. My graphic design skills using Canva and Adobe Photoshop, along with my video editing skills using DaVinci Resolve and Adobe Premiere Pro, enabled me to create visually appealing materials for both social media and email campaigns.

I managed the clinic’s social media platforms, including Facebook, and YouTube, and their presence on Google, creating engaging videos, thumbnails, and other content to enhance our online visibility. My graphic design skills using Canva and Adobe Photoshop, along with my video editing skills using DaVinci Resolve and Adobe Premiere Pro, enabled me to create visually appealing materials for both social media and email campaigns.

In addition to these clinical tasks at COOR Wellness, I took on COO responsibilities, such as training new team members, creating training materials, and developing new standard operating procedures (SOPs) to streamline daily business operations. I also managed the clinic’s social media platforms, creating engaging videos, thumbnails, and other content to enhance our online presence. Furthermore, I handled email campaigns to keep our patients informed and engaged with clinic updates and promotion

Additionally, I managed the clinic’s website as an admin, utilizing my WordPress skills to ensure it was user-friendly and up-to-date. My graphic design skills using Canva and Adobe Photoshop, along with my video editing skills using DaVinci Resolve and Adobe Premiere Pro, enabled me to create visually appealing materials for both social media and email campaigns.

I worked for one of the largest internet service providers in the United States, where I provided exceptional customer service and technical support for internet issues and related devices. My responsibilities included assisting customers with troubleshooting connectivity problems, resolving technical issues with their internet service, and guiding them in the setup and maintenance of various devices. This role required strong problem-solving skills and the ability to communicate complex technical information clearly and effectively to ensure customer satisfaction and a smooth user experience.

I managed the clinic’s website as an admin, utilizing my WordPress skills to ensure it was user-friendly and up-to-date. My graphic design skills using Canva and Adobe Photoshop, along with my video editing skills using DaVinci Resolve and Adobe Premiere Pro, enabled me to create visually appealing materials for both social media and email campaigns.

I managed the clinic's YouTube marketing efforts, creating engaging video content designed to enhance our online presence and connect with our audience. This involved conceptualizing and producing videos that showcased clinic services, provided valuable health tips, and highlighted patient testimonials. I utilized my video editing skills with tools like DaVinci Resolve and Adobe Premiere Pro to ensure high-quality production. Additionally, I optimized videos for search by incorporating relevant keywords and crafting compelling descriptions, which helped increase visibility and engagement on the platform. By leveraging YouTube as a marketing tool, I aimed to build a community around the clinic and educate potential patients about chiropractic care.