Shenny
Customer Support Specialist | Inbox & Community Manager
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
College Graduate
Last Active
October 11th, 2024 (69 days ago)
Member Since
October 18th, 2017
Profile Description
Extends support to retail/online businesses to PROVIDE QUALITY SERVICE AND EXPERIENCE to their customers, help them GET MORE SALES AND A BETTER REPUTATION by providing the best customer service, and assist business owners and CEOs in their admin tasks and back office duties.
* 13 months as an
* 18 months as Live Chat Support in the Fashion Account
* 24 months as Back Office Specialist in Fashion Account
* 14 months as an Account Manager (outsourced)
OFFERED SERVICES/SKILLS:
* Microsoft Apps (Word, PDF, Powerpoint, Excel)
* Google Workspace (Gmail, Drive, Docs, Sheets, Maps, Earth, Calendar, Translate, News, Meet, Chat, Travel, Forms, Slides, Gemini, Password Manager)
* Project Management (Basecamp, Trello, Notion)
* AI tools (Grammarly, ChatGPT, Gemini)
*
* Calendar Management (NICE, Calendly, Google Calendar, Teleopti)
* Social Media Posting & Engagement
* Communication Tools (Zoom, Slack, Outlook, MS Teams, Ring Central,
* CRM tools (Zendesk, Genesys Purecloud, KMS, Stella, Lattice, Atlassian, SmartLead)
* Audio and Video Editing (Vimeo, Loom, Vocaroo, Capcut, Filmora, Audacity, Canva, Wavepad)
* Excellent Written and Verbal Communication Skills (C1)
* Phone calls
*
* Live chat support
*
* Customer service / satisfaction
* Report writing
* Queue generation
* Chargeback disputes
* Fraud Investigation
* Order Shipping/Tracking
* E-commerce Support
* Product Knowledge/Research
* Data Entry / Transcribing
* Prepares SWOT analysis and BMC canvas
TRAITS/PERSONALITY:
* Flexible
* Independent
* Tech savvy
* Hardworking
* Can work under pressure
* Goes the extra mile
* Empathetic
* Organized
* Detail-oriented
* Attentive
* Multitasking
* Team player
* Collaborative
* Dedicated
* Genuine
* Passionate
* Reliable
* Resourceful
Top Skills
Customer Support » Email Support
Experience: 1 - 2 years
Answer email inquiries related to ride cancellations, toll fees, ride experience, refunds, and legal documents under a transportation app.
Customer Support » Chat Support
Experience: 2 - 5 years
Worked under a fashion account answering 3 chats simultaneously from 6 different brands with various concerns such as order placement, shipping and tracking parcels, returns and exchanges, VIP memberships, retention, refunds, and CCPA requests.
E-Commerce » Order processing
Experience: 1 - 2 years
Adding items in cart based on the customer's preference, adding the shipping address, and instructing them on how to add their cards.
Other Skills
Customer Support » Customer Service » Fraud detection
Experience: 1 - 2 years
Working as a Back Office Specialist who investigates on potential fraudulent activities and accounts, also processes chargeback disputes.
Office and Administration » Google Workspace
Experience: 5 - 10 years
Proficient in different Google Workspaces such as Photos, Maps, Travel, Docs, Sheet, Drive, Calendar, Contacts, Translate, Meet, Chat, Books, Earth, Slides, and Form.
Office and Administration » Microsoft 365
Experience: Less than 6 months
Proficient in different Microsoft tools such as Word, Excel, and Powerpoint.
Project Management » Basecamp
Experience: 6 months - 1 year
Using Basecamp since June 2023 with a client. Knows how to add boards, tasks, folders, and files.
Project Management » Trello
Experience: Less than 6 months
Using Trello for almost a month only with a client but continued to using for project-based tasks.
Video Editing » Wondershare Filmora
Experience: 6 months - 1 year
Used Filmora and Capcut during college.
Audio Editing » Audacity
Experience: Less than 6 months
Had experienced a few projects using Audacity to edit voice recordings and remove background noises.
Office and Administration » Travel Planning
Experience: Less than 6 months
Had a crash course in Travel Management including checking flights, booking flights, hotel booking, ground bookings, and creating itineraries.
Design » Graphic Design » Canva
Experience: 6 months - 1 year
Designing resumes, posters, invitations (birthdays), souveniers, and learning materials in Canva since April 2023.
Office and Administration » AI Tools » ChatGPT
Experience: 6 months - 1 year
Experienced in using ChatGPT and other AI tools like Grammarly
Project Management » Process Mapping
Experience: Less than 6 months
Has experience in process mapping and diagrams during college.
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 131
- DISC
- Dominance: 40
- Influence: 15
- Steadiness: 15
- Compliance: 31
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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