Customer Service Expert
Work ExperienceVIRTUAL ASSISTANT (Customer Support & Sales Representative)Happy Life Cleaning LTD.June 2023 - Present1. Operations: I streamline workflows by refining SOPs, oversee customer service processes, handle escalations, and analyze performance metrics to enhance efficiency.2. Sales and Marketing: I develop strategic sales plans, manage customer interactions using CRM tools, implement multi-channel marketing campaigns, and create engaging content./