Customer Service Expert & Team Leader

Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($899.99/month)

Bachelors degree

Last Active

January 3rd, 2025 (3 days ago)

Member Since

September 21st, 2017

Profile Description

Hello! I'm Upgrade to see actual info Upgrade to see actual info, a Social Media Growth Specialist and Customer Service Expert from the Philippines. With over 6 years of leadership experience in customer service, I've mastered the art of building high-performing teams and crafting customer experiences that drive loyalty, productivity, and growth.

As a dedicated Customer Service Team Leader, I’ve led top-notch teams, enhanced customer response strategies, and navigated new client processes to ensure outstanding service at every touchpoint. Now, I bring this expertise to the digital realm as a Social Media Growth Specialist, helping brands create content that engages, informs, and converts.

Tools I’ve Mastered:

Customer Service & Team Leadership: Zendesk, Shopify, Salesforce, Slack, Google One, Onfleet, Beat.

Social Media Management & Virtual Assistance: Asana, Trello, Zoom, Skype, MS Office, Buffer, Hootsuite, CapCut, Canva, Google Apps.

Areas I Excel in:

Virtual Assistance Expertise in A.I.:ChatGPT & Midjourney
Audio Production via Elevenlabs.

Calendar management & Appointment Scheduling

Social Media Management: Crafting strategies and content that drive engagement email Handling, Customer Inquiry Responses, and Follow-ups

File, Folder, and E-mail OrganizationMeeting Coordination, Supplier, and Customer Communication

Graphic Design & Basic Video Editing

Key Skills: 

Customer SupportAdmin Tasks: Scheduling, calendar/email management, file organization

Leadership: Coaching management
Research: General research

My approach combines data-driven insights with a human touch, ensuring every interaction, whether on social media or in customer service, leaves a lasting positive impression. Let’s collaborate to elevate your customer service excellence and social media impact, turning everyday interactions into extraordinary business success.