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I've been working at BPO industry for 14 years in different roles that challenge myself to take advantage and become top among the employees in the team, I am capable to doing multitask, reporting and support. 2 years working as Data Analyst- I started as a Part-time employee and when I graduated, they hired me as Full-time employee. We do analyst the legal documents like Mortgage, Guaranty Deeds, Release, Foreclosure and entered the necessary information and validate the mortgage amount a

If you are a business owner who is looking for a skilled professional who can passionately help you build and grow your business from the ground up, then you've come to the right place.I help entrepreneurs, professionals, and small business owners with their online business management to promote their brands, generate more leads, sales, and profits using online advertising.As a Founder and CEO of Philippine Digital Solutions, I generally develop, plan, implement and manag

Imagine a multi-talented professional who can handle office admin tasks, conquer data entry challenges, and even rock social media management. That's me! I've had the pleasure of supporting a family-owned business as their office admin staff, juggling various responsibilities while keeping the boss sane. But that's not all! I've also ventured into the world of customer service as a CSR extraordinaire. With lightning-fast typing skills and a knack for problem-solving, I assisted customers thro

I’m a well-rounded, proactive, flexible, and highly organized virtual assistant with operations support, administrative, marketing, and customer service background. I worked in the BPO industry for 3 years before I transitioned to working remotely as a freelancer/independent contractor in 2015. Since then, I have successfully handled multiple roles and projects, worked with different clients and team members, and effectively dealt with different personality types.“A great well-rounde

Struggling to keep your operations running smoothly while delivering top-notch customer service? Let me take the weight off your shoulders!I’m Arnel, a dedicated Customer Service and Operations Supervisor with 12 years of experience transforming challenges into opportunities. Whether it’s optimizing workflows, leading teams, or handling critical virtual assistant tasks, I deliver results that exceed expectations and drive your business forward.Here’s what I bring to the t

Duties and Responsibilities:• Deliver level 1 & 2 helpdesk & technical services to Deutsche Bank clients, response to and follow up on open service desk calls/service requests until closure in a timely manner relating to support systems, software and hardware.• Create and edit knowledge base articles that are used by a wide audience with varying skill level.• Manage all aspects of the documentation process – from planning to content maintenance.• Identify hardware and sof

I have acquired most of my skills from more 16 years in the BPO industry. I have been customer service rep to technical support rep and a trainer for an accounting software called Quickbooks, servicing their clients for Payroll and Installation services. I have classroom product training experience. I have an extensive experience with workforce management and started as an analyst and also became a wfm team lead, I did real time management, shrinkage, staffing, scheduling, reports data analysis

I have experience working as an Operations Manager for a short-term rental company, where I managed guest communication, coordinated with cleaners, contractors, and staff, and collaborated with property managers and landlords. I also contributed to sales, marketing, and process improvements and developed skills in report generation and creating trackers.Before this, I worked in a BPO company for 4 years starting in 2019. As a Team Leader of 15 agents, I handled coaching sessions, QA audits, supe

With five years of experience in the BPO industry, I have successfully managed multiple accounts while working independently and remotely for four years, equipped with a comprehensive set of tools.My expertise includes appointment setting in Real Estate, Insurance, and Foreclosure. I've also efficiently handled various administrative tasks, such as social media management, calendar scheduling, email management, and basic photo editing, collaborating closely with CEOs.In the realm of

I have 8 years experience in customer service and 2 years of which as a team leader.Have worked in almost all departments in customer service such as general enquiry, sales, cancellation and retention, billing and refunds disputes, and complaints through phones, email and live chat support line. I have experience in customer solutions where we handle customer complaints in level 2 approach.Held as one of the top agents for high customer satisfaction rate from