-TeamLead-Overseeing Intake Team ensuring all work completed accurately in a timely m
-Worked as Outbound Collections Specialist calling Patients to collect outstanding balance. Data Entry Specialist to enter and create patient chart. Insurance Eligibility Specialist to verify all patient insurances.
-Worked as Healthcare Quality Assurance Specialist for PAYMENT POSTING for more than 3 years and my task is to audit and ensure all invoices worked by the associates are complete and concise base on clients policies and procedures. Also documents audit results concisely in an excel or PDF spreadsheet, including quality score and any coaching opportunities. I also provide input surrounding policies/procedures and training documentation, including new policies or modifications to existing policies for the client and/or department and ensures HIPAA/compliance guidelines are met and understanding of quality requirements.
-Worked as a Claim Status Specialist for 3 years. My task is to verify claim status from insurances.
-Worked as a customer service representative for healthcare provider's line for 2 years.
-Worked as a customer service representative for digital, billing and sales for 2 years and received a recognition for having the top book revenue per call (BRPC) and soon became a sales coach to support the sales team, ensuring all sales and service objectives were met.
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