General Virtual Assistant / Landing Page Designer

Overview

Looking for part-time work (4 hours/day)

at $4.40/hour ($387.20/month)

Computer Science

Last Active

December 14th, 2024 (7 days ago)

Member Since

August 11th, 2017

Profile Description

I am an General Virtual Assistant with almost 9 years of experience and just recently upskilled into building and designing landing pages.

LANDING PAGE DESIGNER
• Collaborate with clients or marketing teams to understand project goals, target audience, and brand guidelines.
• Design visually compelling and conversion-focused landing pages that align with marketing objectives.
• Develop wireframes, mockups, and prototypes to outline the page structure and user flow.
• Optimize landing page layouts for user experience (UX) and mobile responsiveness.
• Incorporate compelling call-to-actions (CTAs) that drive user engagement and conversions.
• Ensure consistent brand messaging and visual identity across all landing page elements.
• Collaborate with developers to ensure the seamless implementation of designs.
• Stay updated with design trends and best practices to continually enhance design quality.
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HR VIRTUAL ASSISTANT 
• Hire drivers (posting on Upgrade to see actual info) 
• Process the payouts for drivers 
• Verify documents and approve or reject applicants 
• Reply to emails, chats, and Zendesk messages 
• Update the bank information of every driver 
• Monitor the rides and connect riders with our drivers. 

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HR AND ADMIN STAFF / EXECUTIVE VIRTUAL ASSISTANT  
• Organizing the calendar schedules of the CEO and Director of the
company 
• Setting up meetings for the CEO and other upper-level positions
on Zoom, Google Meet, and Bitrix 
• Sourcing candidates on different job platforms like Upwork and
LinkedIn 
• Screening of CVs based on the company's qualifications per position 
• Conduct initial interviews 
• Set up Round-Robin interviews for our Manager and Director 
• Launch Meetings 
• Create Job Description for different positions 
• Prepare and send Service Provision Contracts to all shortlisted
candidates 
• Organize our Google Drive folders with all employees' record 
• Reply to emails and messages on WhatsApp

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REAL ESTATE EXECUTIVE ASSISTANT 
• Lead generation ( probates, obits, non-obits, expired listings,
divorce 
• Keeping our Google sheets cleaned and organized 
• Cold calling/follow-up calls 
• Scraping properties that are for sale and rent 
• Research and run comps 
• Sending offers 
• Uploading different lists into our CRM (Podio and REI Simple) 
• Keeping our CRMs clean and organized 
• Finding sellers and buyers 
• Sending messages/emails to sellers and buyers 
• Posting on FB groups, Craigslist, and our FB page 
• Scheduling callbacks for our cold callers 
• Call listening/ call evaluation to make sure that our cold callers
are following the script and asking the right questions 

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INBOUND/OUTBOUND CUSTOMER SERVICE CALL CENTER 
• Accurately documented, researched, and resolved customer service issues. 
• Mastery of customer service management systems and databases. 
• Provided incentive to increase productivity by offering employees awards for best
customer service. 
• Addressed and resolved customer product complaints empathetically and professionally. 
• Gather and verify all required customer information for tracking purposes. • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging
call center environment. 
• Managed high call volume with tact and professionalism. 
• Resolved service, pricing, and technical problems for customers by asking clear and specific
questions. 
• Met or exceeded service and quality standards every review period.

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AIRBNB Virtual Assistant
• Guest Communication  -Efficiently managing all guest inquiries, booking confirmations, and mid-stay communications.  -Ensuring prompt and helpful responses to enhance guest satisfaction and prevent misunderstandings.
• Booking Optimization  -Selecting and optimizing property images to highlight key features and attract potential guests.  -Crafting engaging and descriptive listing titles and content.  -Conducting market analysis for competitive price setting based on seasonal trends and local competition.
• Daily Communication  -Handling daily communications with guests professionally to maintain trust and support throughout their stay.  -Managing inquiries, booking confirmations, and addressing any issues during the stay.
• Inventory Management  -Overseeing the inventory of linens, toiletries, and other essentials.  -Coordinating with service providers for timely restocking and maintenance to ensure the property remains guest-ready.
• Calendar Management  -Efficiently managing the property calendar to reflect accurate availability, handle cancellations, and prevent overbooking.
• Image Optimization & Editing  -Enhancing the visual appeal of property photos by adjusting lighting and composition.  -Ensuring that images accurately showcase the property's best features to attract potential guests.
• Checklist for Cleaners  -Creating detailed cleaning checklists to ensure high standards of cleanliness across all properties.  -Covering both basic tasks and finer details to maintain a consistent quality and positive guest experience.
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Social Media Manager
• Account Management: Overseeing
and managing clients' social media accounts across various platforms, including
Instagram, Facebook, TikTok, and LinkedIn, to enhance their online presence.
• Content
Creation: Developing and curating engaging content tailored to the
target audience, including posts, images, videos, and stories to boost brand
visibility and interaction.
• Engagement
Strategies: Implementing strategies to increase audience engagement
through regular posting, responding to comments, and initiating conversations
with followers.
• Analytics
and Reporting: Monitoring performance metrics and analyzing data to
assess the effectiveness of social media campaigns, making data-driven
adjustments to optimize results.
• Community
Building: Cultivating a strong online community by building
relationships with followers, addressing inquiries, and fostering a positive
brand image.
• Trend
Monitoring: Staying up-to-date with social media trends and industry
developments to ensure that strategies are current and competitive.

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E-BAY LISTER
•Sourcing products on Amazon and uploading to the eBay store
•Creating accurate and detailed product listings
•Managing online inventory, ensuring product quantities are updated
•Maintaining consistency in product descriptions and ensuring the accuracy of information
•Optimizing product listings for search engine results
•Monitor and update listings to ensure they are always accurate and up-to-date
•Responding to customer inquiries about products
•Gather and verify all required customer information for tracking purposes.

I am familiar with different Google applications, different CRMs like Trello, Upgrade to see actual info, Bitrix, Asana, Zoho, Podio, FreedomSoft, and Active Campaign, and other software like Canva, Photoshop, LinkedIn Sales Navigator, Gmass, Snovio, Apollo i.o and many more.