Virtual Assistant & Client Customer Support Expert

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

March 18th, 2025 (2 days ago)

Member Since

June 16th, 2017

Profile Description

My name is Upgrade to see actual info Quiom Upgrade to see actual info, and I am a Customer Service Expert Support with 12 years of experience in the International Customer Service Industry and Handled different Lines of Business. I am passionate about creating a positive and memorable experience for every customer. I excel at building rapport with customers, understanding their needs, and finding solutions that leave them satisfied. I’m committed to delivering high-quality service and exceeding customer expectations.
My Skill sets are; Customer Service (Inbound Customer Care, Inbound Sales Technique, Upselling, Billing Expertise, Care Collections, and Financial). Technical Support Expert (for Telecommunication services Devices, VOIP, Wired and Wireless Home Internet and Television Services such as; Cable TV and Satellite Dish TV). I am also trained and experienced in handling Service resolutions and Escalations (Attending supervisor and Manager Calls and creating Escalation tickets and follow-ups). 
My experiences honed my skills in resolving inquiries, providing better ideas, creating better resolutions, managing complaints and turning experiences around, Client Personal assistance, Data entry, and Data Privacy, and I am proficient with using all platforms for communication systems with C1 advanced communication skills. My top priority is to always ensure client and customer satisfaction. 
My ability to remain calm under pressure and my strong communication skills have allowed me to build positive relationships with clients, customers, and colleagues alike.