Airbnb | Customer Service | Listing/Channel Mgt |Night Audit

Overview

Looking for full-time work (8 hours/day)

at $6.25/hour ($1,100.00/month)

Bachelors degree

Last Active

November 24th, 2024 (yesterday)

Member Since

June 15th, 2017

Profile Description

Hi, I'm a multi-skilled, hardworking, and all-rounder vacation rental manager and I'm here to set you free of your to-do lists so you can focus more on scaling your business and making your workload lighter than ever before. I have more than 5 years of finance and administrative roles in international BPO and Back Office companies (IBM and General Motors GBS). I've handled customer service support for both internal and external clients through daily calls and email management.

I have years of experience in the hotel and hospitality industry and another 5 years helping vacation rental owners and managers in Las Vegas, Philadelphia, and New York.

My deep analytical skills, specialized skills in vacation rental management, superb guest relations, proficiency in reports, critical thinking, and self-researching nature can be very valuable in helping take your business to the next level and dominate your local competition.

MAIN JOB SKILLS OFFERED:

Vacation Rental Management 
Upgrade to see actual info/VRBO/Expedia/AirGMS/Eviivo/Hostaway/Tokeet/Pricelabs    *24/7 Superb guest relations & communications support   
*Channel manager set up and integration (Guesty, AirGMS, MyVR, SmartBnb)      *Listing set up and optimization (Airbnb, Upgrade to see actual info, VRBO, Expedia, Tripadvisor, Agoda, Upgrade to see actual info, Ctrip, Trivago)  
*Advanced user (Guesty, Smartbnb, Streamline, Ownerrez, AirGMS, MyVR)  
*Consultation on ranking high in Airbnb and optimization of overall VR activities 
*Guesty set-up and reports proficient 
*Effective messaging that converts and gets 5-star reviews       
*Calendar mapping and blocking between OTA’s 
*Pricing management (Pricelabs)
*Creation of guidebooks (Hostfully) 
*Manage cleaners and repairs services 
*Revenue Audit and Reporting
*Advise rental and pricing strategies

ADD-ON SERVICES:
Lead Generation / Social Media Management
*LinkedIn, Airbnb, Booking & Real Estate site outreach
*Facebook ads
*Customer messages and inquiries moderation
*Promotion on Facebook groups, communities, comments, link sharing, etc
*Using analytics to monitor the progress and effectiveness of Ads

Supply Chain / Purchasing Management   
*Research and sourcing of suppliers and wholesalers 
*Inventory management, Forecasting  
*Procurement, Price negotiation, Issuing purchase orders   
*Maintaining good relations with suppliers   
*Reducing SCM costs (RFQ, Reorder points, cycle counting)   
*Reorder point, safety stock, EOQ analysis   
*Logistics management - 3PL, customs, warehouses

Other Skills and Productivity Apps Used:   
  >Accountant, Inventory Management
  >Accounts Payable/Receivable, General Ledger  
  >Revenue Auditing and Reporting
  >SAP, Quickbooks, Xero   
  >Shopify Management (order taking/placement, tracking shipment, reports)  
  >Oberlo, JungleScout, ProfitScraper 
  >Email support (Gmail, MailChimp, MS Outlook) 
  >Shopify, eBay, and Amazon   
  >Project Management (JIRA, Slack, Trello, Flock, Asana)   
  >Canva, Picmonkey, Adobe Photoshop   
  >Teamviewer, Skype, Whatsapp, Viber, Zoom   
  >Online Research 
  >MS Office Skills (Outlook, Word, Excel, Access, Powerpoint, Visio)