Current Employment Status:
Hired Part Time on Dec 10, 2020
Florean
Virtual Assistant /Customer Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.55/hour ($799.99/month)
Bachelors degree
Last Active
October 25th, 2024 (22 days ago)
Member Since
June 14th, 2017
Profile Description
I am an experienced Customer Support professional with a comprehensive background in handling customer inquiries via phone,
I have also served as a Dispatch Assistant Manager for a plumbing company, where I managed both customer service representatives (CSRs) and technicians, ensuring smooth operations and effective communication across teams. Additionally, I am well-versed in using Service Titan for dispatch and operational management.
Tools & Platforms:
ShopifyGorgiasFB FlurryService Titan/ProDialpadOnestep GPSGoogle WorkspaceSlackTrelloOffice 365Expertise:
OrganizingCustomer Service (Phone,
Top Skills
Customer Support » Ecommerce » Shopify
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 5 - 10 years
Dispatcher Task Summary Dispatching: Use Service Titan to manage dispatching. Know technician skills and assign jobs accordingly. Prioritize calls based on urgency and profitability. Booking New job Booking Warranty Booking Project Cancel a job Unsell a job Create a task on Service Titan Add task to invoice Email customer their invoice Email customer their estimate Email technician estimates Split a ticket Charge a credit card Update campaign and or Job Type Familiarize yourself with service area zones. Confirm job details and building size before dispatching. Update billing and job notes in Service Titan. Customer Interaction: Confirm appointments with customers. Keep customers updated if there are delays or pending technicians. Follow up on same-day service requests. Third-Party Verification: Handle third-party verifications and permits. Ensure jobs are properly closed with accurate notes and materials. Apply correct tags (e.g., finance, patchy) for documentation. Technician Coordination: Update technician status and availability. Communicate with technicians via workplace chat. Confirm on-call schedules and send out review links. Debrief with technicians after job completion. Administrative Tasks: Cancel or unsell jobs in Service Titan. Create tasks, add service fees, and manage invoices. Split tickets and process credit card payments.
Customer Support » Customer Service » Gorgias
Experience: 2 - 5 years
Other Skills
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Davao del Sur
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 43%
- Influence: 11%
- Steadiness: 35%
- Compliance: 11%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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