Overview
Looking for part-time work (6 hours/day)
at $10.00/hour ($1,320.00/month)
Bachelors degree
Last Active
November 6th, 2024 (10 days ago)
Member Since
March 27th, 2017
Profile Description
I am a seasoned, Six Sigma Green Belt certified senior management professional with a proven track record in driving performance, improving processes, managing metrics, and developing talents. With over 15 years of extensive experience across various facets of the call centre industry, including customer service, technical support, quality assurance, operations and project management, and organizational development, I have successfully led teams to achieve remarkable results. I pride myself on reducing churn and absenteeism and achieving an 88% employee scorecard attainment. These accomplishments resulted in a monthly revenue increase of over $20,000 and secured back-to-back Best Partner Awards from our client. I am highly strategic, goal-driven, and forward-looking. I am multi-awarded and known for my strategic approach, customer-centric mindset, and goal-driven attitude.
Top Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
Customer Support
Experience: 10+ years
Office and Administration » Quality Assurance
Experience: Less than 6 months
Other Skills
Customer Support » Customer Service
Experience: 10+ years
Office and Administration » Organization
Experience: 1 - 2 years
Coaching » Training and Development
Experience: 10+ years
Basic Information
- Age
- 37
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 124
- DISC
- Dominance: 53%
- Influence: 12%
- Steadiness: 23%
- Compliance: 10%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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