Luisa
TOP RATED Customer Service | Ecommerce & Dropshipping VA
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Bachelors degree
Last Active
November 20th, 2024 (78 days ago)
Member Since
February 24th, 2017
Profile Description
Customer and Technical Support with over 10 years of experience. Empathic, with great communication skills, independent, thorough, and goes the extra mile. I am passionate about solving problems and helping you and your clients.
As an eCommerce customer support PRO, I am adept at providing exceptional service and building customer relationships, patient and enjoys teaching clients at all levels of technical proficiency. Providing A+ customer support with B2C experience, making sure all corners are checked and covered, creating a well-rounded customer experience and enhancing customer-business relationship.
Proficient with CRM systems, ticketing tools, and other communication softwares. Ensuring timely resolution of issues. Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
Tools and Platforms I have used:
eBay
Amazon
Slack
Shopify
Zik Analytics
ReplyManager
Yaballe
Auto DS
SaleFreaks
Intercom
Zendesk
Confluence
Trello
eDesk
Confluence
3DSellers
I am your MVP in managing customers and keeping them happy. Looking forward to the next challenge! <3
Top Skills
Customer Support
Experience: 10+ years
Other Skills
Customer Support » Ecommerce
Experience: 5 - 10 years
E-Commerce » Ebay » Dropshipping
Experience: 5 - 10 years
E-Commerce » Ebay » Fulfillment
Experience: 5 - 10 years
Customer Support » Chat Support
Experience: 2 - 5 years
Customer Support » Technical Support
Experience: 2 - 5 years
Customer Support » Ecommerce » Amazon
Experience: 5 - 10 years
Customer Support » Ecommerce » Ebay
Experience: 5 - 10 years
Customer Support » SaaS
Experience: 2 - 5 years
Office and Administration » Email Handling
Experience: Less than 6 months
Customer Support » Customer Service
Experience: 5 - 10 years
E-Commerce » Order processing
Experience: 5 - 10 years
Human Resources » Onboarding
Experience: 2 - 5 years
Basic Information
- Age
- 33
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Daval Del Sur
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 15%
- Influence: 29%
- Steadiness: 38%
- Compliance: 18%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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