Customer Service & Tech Support PRO | Multichannel EXPERT

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors degree

Last Active

March 29th, 2025 (3 days ago)

Member Since

February 25th, 2025

Profile Description

99% Customer Satisfaction |Handled 100K+ Support Tickets |Expert in Troubleshooting & Customer Experience

Hi! Need a customer support expert to enhance experience, speed up response times, and resolve issues efficiently?

***What I Offer:
*Customer Support & Helpdesk Management ( Email, Chat, Phone)
*Technical Support & Troubleshooting ( Smart Home, Telecom, IoT)
*Onboarding & Activations ( Step-by-Step Guidance)
*Billing & Account Management ( Resolutions, Refunds, Upselling)
*CRM & Ticketing Systems Expertise

***SaaS & Cloud-Based Support
*Experienced in supporting SaaS-based platforms, troubleshooting cloud-based applications, and assisting users with integrations.
*Familiar with subscription-based services, billing inquiries, and technical issues related to SaaS products.
*Knowledgeable in CRM, customer engagement platforms, and remote troubleshooting tools.

***Why Work With Me?
*Results-Driven: I focus on maximizing customer satisfaction and quick issue resolution.
*Fast & Efficient: Structured workflows, quick response times, and high-resolution rates.
*Tech-Savvy: Experienced in smart home security, network troubleshooting, and device integrations.
*Strong Communication: I ensure clear, professional, and friendly interactions at all times.

***Additional Benefits:
Strong communication & problem-solving skills
Reliable tech infrastructure with high-speed internet
Flexible to work in different time zones
High efficiency with cost-effective service
Secure and data-compliant work environment

***Companies I've Worked With:
AT&T (via Teleperformance) – One of the largest telecommunications companies in the U.S.
Comcast (via West Contact Services) – A major provider of internet, TV, and phone services.

I have worked with Fortune 500 companies and fast-growing startups, handling high-volume support while maintaining quality and efficiency.

Let’s discuss how I can help streamline your customer support process!

Send me a message, and let’s get started!