Customer Service Specialist

I handled inbound and outbound calls from customers and suppliers and answered inquiries through email. I have worked for the following campaigns: digital satellite service, group travel booking, magazine subscriptions, floral gift retail distribution, workwear and safety uniform supply, freight forwarding logistics, and supermarket operation service desk.

I was responsible for training new hires and ensuring existing employees were up-to-date with the latest processes and procedures. I also worked with cross-functional teams in designing and delivering training programs that enhanced employee performance.

Skilled in both Microsoft Office and Google Workspace applications. I also have experience using learning management, knowledge-base systems, and ticketing solution software.