Katrina
Associate Director for Workforce Management, Data Management and Analytics, Capa
Verified
With Timeproof
Overview
Looking for full-time work (10 hours/day)
at $6.00/hour ($1,320.00/month)
Bachelors degree
Last Active
February 28th, 2025 (yesterday)
Member Since
February 24th, 2025
Profile Description
17-18 years worth of experience in the field of Workforce Management in the Contact Center industry. Proficient in various workforce management tools and software. Excellent communication skills in both oral and written forms. Strong understanding of workforce management concepts, including staffing, scheduling, reporting analytics and real time management. Understanding of industry best practices in the areas of contact delivery, resource allocation or contact center operations and driving performance. Team Leading skills for the past 10 years.
Top Skills
Office and Administration » Data Analytics
Experience: 10+ years
Collecting, analyzing, and interpreting employee data to gain insights into workforce performance, identify areas for improvement, and make informed decisions regarding staffing, scheduling, training, and overall workforce optimization, ultimately aiming to improve business efficiency and productivity by leveraging data-driven insights.
Human Resources » Workforce Management
Experience: 10+ years
This role has a hand in staffing, scheduling, performance monitoring, workforce allocation, reporting, compliance tracking, and more. Overall, workforce managers seek to get the most out of employees and processes to ensure businesses can meet and exceed their goals.
Office and Administration » Team Leadership
Experience: 10+ years
Oversees a group of employees, primarily focused on effective communication, performance monitoring, coaching, problem-solving, and ensuring the team meets client expectations by managing workflows and achieving productivity targets, all while fostering a collaborative team environment.
Other Skills
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bacolod City, Negros Occidental
- Tests Taken
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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