Senior Operations, Executive Assistant, and Customer Success Leader

Extensive experience in aligning business goals with long-term strategies, ensuring sustainable growth

Skilled in leading high-performing teams and driving successful transformations across multiple industries.

supporting teams through transformations to enhance adaptability and long-term success.

Successfully implemented process enhancements across departments, contributing to higher productivity and reduced operational costs.

Expertise in leading diverse teams of over 300 employees. Focus on building strong team morale, fostering a collaborative environment, and driving performance through coaching and mentorship.

Strong focus on cultivating and maintaining positive client relationships, ensuring satisfaction, and identifying new opportunities. Delivered exceptional results in client retention and growth through effective communication and service delivery.

Demonstrated expertise in virtual assistance with a focus on administrative support, managing schedules, client communication, and project coordination for executive-level leaders and teams. These skills are grounded in both leadership experience and practical, hands-on expertise that have contributed significantly to organizational success.

Skilled in leveraging data analytics to inform decision-making, optimize performance, and implement strategies that yield measurable results, including improvements in customer satisfaction and employee productivity.

Proficient in providing executive-level support, managing complex calendars, coordinating travel, and handling communications with key stakeholders. Played a crucial role in optimizing the workflow of C-suite executives.