Kimberly
Experienced Quality Assurance Specialist, Auditor, Trainer, and Team Leader with
Verified
Overview
Looking for part-time work (4 hours/day)
at $4.00/hour ($352.00/month)
Not Specified
Last Active
March 13th, 2025 (today)
Member Since
February 18th, 2025
Profile Description
Quality assurance and auditing involve monitoring calls, providing detailed feedback, and ensuring adherence to company policies. Training and coaching include conducting training sessions, mentoring agents, and enhancing team performance. Customer service and collections require handling escalations, improving customer satisfaction, and managing delinquent accounts. Team leadership focuses on supervising teams, setting performance targets, and optimizing processes for efficiency. Process improvement and reporting involve analyzing trends, identifying gaps, and implementing solutions to enhance operations.
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
6 years of experience handling inbound and outbound calls in customer service and collections. Skilled in active listening, problem-solving, and delivering excellent customer experiences.
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Served as a QA for 4 years, monitoring calls, providing detailed feedback, and ensuring adherence to quality standards to improve overall team performance.
Office and Administration » Debt Collection
Experience: 5 - 10 years
Experience as a collections agent, managing delinquent accounts, negotiating payment arrangements, and ensuring compliance with company policies and industry regulations.
Other Skills
Coaching » Training and Development
Experience: 1 - 2 years
Experience as a Trainer, conducting process training for new hires and tenured employees, ensuring alignment with company policies and best practices.
Office and Administration » Team Leadership
Experience: 1 - 2 years
Led teams as a Team Leader, setting performance targets, coaching agents, and optimizing workflows to enhance productivity and customer satisfaction.
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mabalacat, Pampanga
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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