Jan

Customer Service Representative(verbal and written), Customer relationship manag

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Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

March 15th, 2025 (7 days ago)

Member Since

February 15th, 2025

Profile Description

I have years of experience in customer service and technical support, helping customers through email, chat, and voice. As a subject matter expert, I’ve developed a deep understanding of troubleshooting and solving technical issues, ensuring a smooth experience for users.
I've also worked in IT helpdesk, providing hands-on support and resolving technical problems quickly. I’m known for my strong work ethic and take my job seriously, always striving to get the best results for both customers and the team.
I’m looking for new opportunities where I can apply my experience and continue to grow in a supportive and challenging environment.

Top Skills

Experience: 2 - 5 years

I was cross-trained to a technical support role during my first job. This involved troubleshooting devices. I also had experience with being a technical support in a telecommunications company, computer peripherals and software company and home security systems.

Experience: 10+ years

This was my very first job. I have several years of experience in customer service and technical support, helping customers via email, chat, and voice.

Experience: 1 - 2 years

Provided assistance to end-users over the phone, via chat, or through email using a ticketing system.

Other Skills

I handled escalated customer issues as a tier-2 representative for a telecommunications company.

Experience: 5 - 10 years

My experience in customer service and technical support involved assistance across email, chat, and voice channels.

Experience: 5 - 10 years

My experience in customer service and technical support involved assistance across email, chat, and voice channels.

Experience: 5 - 10 years

My experience in customer service and technical support involved assistance across email, chat, and voice channels.

Experience: 5 - 10 years

My first job was with an e-commerce website based in the U.S. I handled order support, product inquiries, order-related issues while also providing technical support/troubleshooting.

Basic Information

Age
37
Gender
Male
Website
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Address
Quezon, Laguna
Tests Taken
None
Government ID
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