
Helpdesk Technician II - Chat Support
I Have 6 years of experience in different fields such as Encoder, Accounting Assistant, Customer Service Representative, Collection Associate, CS Phone, and Helpdesk Technician II - Chat and Voice Support.
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I Have 6 years of experience in different fields such as Encoder, Accounting Assistant, Customer Service Representative, Collection Associate, CS Phone, and Helpdesk Technician II - Chat and Voice Support.
Remote Work: 1 yr Remote IT Desktop Support | 1 yr as IT Service Desk Analyst Office Work: 3 yrs Technical Support (Chat/Email) | 5 yrs Web Content Administrator | 3 yrs IT Service Desk Professional
A talented, detail-oriented IT Administrative Assistant and Customer Service advocate with experience providing exceptional support and ensuring tasks are completed on time with confidentiality. Thrives in fast paced, virtual environments followingestablished procedures and practices to exceed all customer expectations.Education Background:Bachelor of Science in Computer ScienceAsian Institute of Computer StudiesJune 2002 - March 2006SKILLS <
IT Helpdesk Technician and Customer Support Specialist with 5+ years of experience in technical support, IT service management, and customer service. Proficient in diagnosing and resolving hardware/software issues, configuring LAN networks, VPNs, and firewalls, and optimizing remote and onsite IT operations. Possesses intermediate knowledge of Microsoft 365 Enterprise, Microsoft Dynamics 365, Azure Fundamentals, and HubSpot CRM, with experience in cloud-based tools, customer management, and
Im a Technical Support Specialist with more than 3 years of experience specializing in information technology, customer service, communication, and software configuration. A proven track record of interfacing with diverse clients to resolve complex software defects and technical issues.I am seeking an opportunity that will allow me to utilize my skills and knowledge. I am proficient and always open to learning, capable of performing under pressure, and able to work effectively w
I want to find a part-time job that suits my skills. I am currently working as a team leader in a BPO company and have been working on a non-voice project. I have also worked as an email support person in CCTV and network equipment accounts. I have in-depth knowledge of Office programs such as Word, Powerpoint and Excel.
I have 7 year experience on IT Industry which still looking for JOB that will enhance my knowledge and skill.I'm knowledgeable on troubleshooting/breakfix and supporting enterprise machines suchServer:HP Proliant Series, Dell PowerEdge Series, Cisco UCS, IBM PowerSeries, Lenovo XSeriesStorage:3PAR, HPE MSA/P-Series, DellEMC VNX and UNITY, IBM DS SystemNetwork:San Switches, TCP/IP, Basic Network TroubleshootingOther ApplicationVMWare, HyperV,
Web ProgrammerWeb Designer
• Over 8 years of in-depth experience in BPO industry.• Established good working relationships with customers/clients.• Improved Customer Service Level by 20%.• Handled 300+ associates with 80% rate of improvement regarding their Communication skills and customer service skills.• Strong verbal and personal communication skills.• Excellent decision making skills, critical thinker.• Tolerant and flexible, adjusts to different situations.• Highly experience
With over a decade of experience in the BPO sector, I have developed a diverse skill set through roles in customer service, sales, and Tech support.My initial venture as an operations manager was with e-commerce from the UK selling furniture. I work closely with the CEO, from monitoring the fulfillment of the orders to coordinating with logistics to managing returns (RMA).My experience further extends to operations support for a US Property Management Company, which laid the foundati
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