Medical Virtual assistant, eCommerce, Data Encoder

I worked as customer service representative at walmart.com and we help customer place an order and to track the status of their order. We provide excellent customer service with accuracy. I am skilled in problem solving, organize, ability to multi task, and with excellent level of accuracy.

I worked as a customer service representative at Broadspire Health Insurance for a worker's compensation claim wherein I worked with the insurance side. My job roles are to provide excellent service to our providers, check the status of the bill for accuracy, send back bills for processing (if denied incorrectly), manage denials (make sure that ICD 9 or ICD 10 and CPT codes are billed correctly, proper use of billing form, insurance coverage, ETC.) send EOBs, resending cheques if not received by the providers, comply with HIPAA and worker’s compensation guidelines and verifying information. I am a quality-oriented professional. Throughout my 8-year career in the BPO industry with 3 years in health insurance, I have developed skills in HIPAA, ICD-9 and ICD-10, CPT, POS, and HCPCS. I am also skilled in time management, flexibility, customer service, and customer satisfaction. Overall, I have consistently demonstrated multi-tasking, communication, and problem-solving abilities in every aspect of my customer service role.