Quality Assurance | Admin Support | Data Analyst

I have extensive experience using Google Sheets to analyze and visualize quality performance and CSAT-related data for reporting. I am skilled in data manipulation, creating automated reports, and using formulas and functions to streamline data analysis.

Experienced in customer service through chat, email, and phone, ensuring quality interactions and customer satisfaction. Skilled in analyzing customer feedback, identifying areas for improvement, and implementing strategies to enhance the overall customer experience.

Extensive experience in Quality Assurance, focusing on analyzing and reporting quality performance and CSAT-related data. Skilled in process improvements, ensuring accuracy in evaluations, and implementing strategies to enhance overall service quality.

19 years of experience in data analysis, specializing in quality performance and CSAT-related data. Skilled in data interpretation, trend identification, and report generation using tools like Google Sheets, Looker Studio, and Microsoft Excel. Experienced in creating interactive dashboards and providing actionable insights to support business decisions.

Proficient in various digital tools and platforms, including Google Sheets, Looker Studio, Google Sites, and Microsoft Excel. Skilled in data analysis, reporting, and process automation. Experienced in using Zoom, Google Meet, Skype, and Microsoft Teams for communication and collaboration.

Extensive experience in identifying inefficiencies, analyzing root causes, and implementing solutions to enhance quality performance and customer satisfaction. Skilled in optimizing workflows, standardizing processes, and driving continuous improvement initiatives using data-driven insights and Six Sigma methodologies.

I have been using Google Looker Studio since 2022 to create interactive dashboards and visualize data related to quality performance and CSAT. I have experience connecting data sources, designing reports, and presenting insights in a clear, actionable format to support business decisions.

Used Microsoft Excel from 2001 to 2016 until the company transitioned to Google Sheets. Already covered the basics and intermediate levels, which were similar to Google Sheets but not entirely the same. Currently learning advanced formulas and dashboard creation to enhance data visualization and automation.

Moderate proficiency in Google Sites (3/5), used to create a centralized resource for stakeholders to access QA and CSAT data. Experienced in organizing and structuring information for easy navigation and usability.