I am skilled in healthcare services analyst and a team leader with a strong background in customer service, medical scribing, and team management. With a proven track record in safeguarding medical records and ensuring the accuracy of electronic health information.
Experience: Less than 6 months
Assisting customers with inquiries regarding their bills, resolving disputes, processing payments, upselling products, and provided tailored solutions to meet customer needs while maintaining high level of professionalism and empathy.
Experience: 1 - 2 years
I specialized in documenting patient encounters, including medical history, symptoms, diagnoses, treatment plans, and follow-up instructions. I ensured accurate and timely updates to electronic health records (EHR) while maintaining confidentiality and compliance with healthcare regulations. I work closely with healthcare providers across various specialties and institutions, including urology, internal medicine, family medicine, dermatology, cardiology, endocrinology, oncology, orthopedics, and allergy and immunology, among others.
Experience: 2 - 5 years
I managed and mentored team to achieve organizational goals and deliver excellent results. I oversee day-to-day operations, ensuring team members met performance metrics, providing guidance, motivating through clear communication and recognition, and training to enhance their skills and productivity.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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