Professional Teacher/Customer Service

I have extensive experience using PowerPoint to create engaging and informative presentations. I am proficient in designing slides with clear, visually appealing layouts, incorporating multimedia elements such as images, videos, and charts to enhance content. Whether for educational purposes, team meetings, or client presentations, I ensure that the slides are easy to follow, well-organized, and tailored to the audience’s needs. My experience includes utilizing advanced features such as animations, transitions, and data visualization tools to make presentations more interactive and effective in delivering key messages.

I have teaching experience both in traditional school settings and as an ESL instructor. In the classroom, I developed and implemented lesson plans, managed student behavior, and assessed progress through assignments and tests. I created an engaging learning environment that addressed diverse needs and learning styles. As an ESL teacher, I specialized in helping non-native speakers improve their language skills through conversation practice, grammar exercises, and vocabulary building. I adapted my teaching strategies to suit students' proficiency levels, fostering an interactive and supportive atmosphere to enhance their language development and confidence.

In my customer service role at a telecommunications company, I gained valuable experience handling a wide range of customer inquiries and resolving issues related to billing, technical support, and service interruptions. I was responsible for providing clear and accurate product information, troubleshooting problems, and ensuring customer satisfaction. I also maintained detailed records of customer interactions, managed complaints with empathy, and worked closely with other departments to address complex issues. My focus on delivering a positive customer experience and my ability to multitask in a fast-paced environment helped improve customer retention and loyalty.