E-Commerce/ General/ Executive Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

January 24th, 2025 (today)

Member Since

January 7th, 2025

Profile Description

Dynamic and results-driven professional with extensive experience in e-commerce, customer support, and human resources. Proven track record of optimizing online store performance, delivering exceptional customer service, and contributing to effective HR strategies. 
Skilled in leveraging technology and data to drive sales growth, enhance customer satisfaction, and streamline HR processes. Adept at managing multiple priorities and leading cross-functional teams to achieve organizational objectives. Seeking to leverage comprehensive skill set in a challenging new role.    

Key Skills:• E-commerce Management (Shopify)
• Customer Support Excellence
• Human Resource Management
• Strategic Problem Solving
• Communication and Interpersonal 

Professional Experience:
E-commerce Specialist (Shopify)
•Managed and optimized Shopify online stores
•Implemented effective digital marketing strategies, including SEO, email campaigns, and social media promotions.
•Enhanced user experience through improved website navigation, design, and checkout processes.
• Analyzed data to monitor sales performance and customer behavior, making data-driven decisions to boost sales.

Customer Support Representative
• Delivered high-quality customer service, solving inquiries and issues efficiently via multiple channels (email, chat, phone).
• Developed and maintained a strong understanding of product offerings to provide accurate assistance and recommendations.
• Implemented feedback loops and customer satisfaction surveys to refine support strategies and improve service levels.
•Trained new teaUpgrade to see actual infombers and contributed to the development of customer support guidelines and best practices. 

Human Resource Officer
• Supported recruitment and onboarding processes, conducting interviews, and facilitating orientation sessions.
• Developed HR policies and procedures in line with organizational goals and regulatory requirements.
• Managed employee records, benefits administration, and facilitated performance appraisal processes.