Data Analytics

- Administered monthly payroll for a team of 250+ employees, ensuring timely and accurate processing of paychecks and compliance with federal and state regulations. - Processed employee compensation changes, including salary adjustments, bonuses, commissions, and overtime, ensuring all changes were accurately reflected in the payroll system. - Prepared and reviewed payroll reports for management, providing insights into labor costs, overtime, and employee compensation trends. - Reconciled payroll discrepancies by investigating and resolving issues related to payroll, benefits, and tax deductions. - Responded to employee queries regarding pay, deductions, and benefits, resolving concerns professionally and promptly.

- Provided exceptional email support to customers using the Shopify platform, resolving inquiries related to orders, billing, shipping, and account management. - Managed a high volume of customer support tickets, maintaining a response time of under 24 hours and consistently meeting KPIs for customer satisfaction. - Processed customer returns, refunds, and exchanges, following company policies and ensuring smooth transactions. - Utilized Shopify’s admin panel and third-party apps (e.g., Zendesk, Gorgias) to track and manage customer support tickets efficiently. - Managed customer feedback and escalations, working to resolve complex issues while maintaining a high level of professionalism and customer empathy.

- Accurately entered and updated large volumes of data in company’s database, ensuring data integrity and minimal errors. - Verified and cross-referenced information from multiple sources, ensuring the accuracy of financial records. - Used Microsoft Excel to maintain, analyze, and generate weekly and monthly data reports. - Identified and corrected discrepancies in data, improving data quality and reducing processing errors by 15%. - Managed confidential customer information, ensuring compliance with data protection regulations.

- Partnered with hiring managers to understand staffing needs, develop job descriptions, and create targeted recruitment strategies to attract top talent. - Sourced candidates through multiple channels, including job boards, social media, networking events, and employee referrals, expanding the talent pool by 30%. - Conducted full-cycle recruitment, including screening resumes, conducting initial phone interviews, coordinating interviews with hiring managers, and facilitating the offer process. - Managed candidate experience, ensuring timely communication and a positive onboarding process for all new hires. - Assisted in developing recruitment marketing strategies and employer branding initiatives to attract high-quality candidates, contributing to a 20% increase in applications.

- Provided excellent customer service by addressing customer inquiries, concerns, and product issues via phone, email, and live chat, ensuring a positive experience at every interaction. - Resolved complex customer complaints by offering solutions, issuing refunds, or escalating issues to the appropriate department while maintaining professionalism and empathy. - Handled customer escalations with care, resolving issues effectively and ensuring that customers felt heard and valued. - Maintained up-to-date knowledge of company products, services, promotions, and policies to provide accurate assistance and recommendations.