Che

Virtual assistant, customer service representatives

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

High school diploma

Last Active

March 30th, 2025 (5 days ago)

Member Since

December 17th, 2024

Profile Description

I have over two years of experience in the BPO industry, starting as a Customer Service Representative for a U.S.-based logistics company. In this role, I handled inbound and outbound calls daily, assisting customers with order tracking, delivery inquiries, shipping issues, and managing claims 
 After 9 months, I was promoted to Learning Specialist, a role that allowed me to mentor and train new hires, equipping them with the knowledge and skills necessary to excel as customer service representatives. I bring a unique combination of hands-on customer service expertise and leadership in training, which enables me to enhance organizational performance and deliver exceptional customer experiences. 

Top Skills

Experience: 1 - 2 years

My customer service background has honed my ability to resolve inquiries with efficiency and empathy, maintaining high satisfaction levels. I excel in technical proficiency, particularly with Microsoft Office and call center tools, ensuring accuracy and productivity. Additionally, I am skilled in communication, problem-solving, and adaptability, enabling me to foster a positive and productive environment, even in dynamic situations

Experience: 2 - 5 years

My customer service background has honed my ability to resolve inquiries with efficiency and empathy, maintaining high satisfaction levels. I excel in technical proficiency, particularly with Microsoft Office and call center tools, ensuring accuracy and productivity. Additionally, I am skilled in communication, problem-solving, and adaptability, enabling me to foster a positive and productive environment, even in dynamic situations

Experience: 1 - 2 years

I bring expertise in training and development, having successfully delivered tailored programs to diverse teams, enhancing their skills and confidence. Additionally, I am skilled in communication, problem-solving, and adaptability, enabling me to foster a positive and productive environment, even in dynamic situations.

Other Skills

Experience: Less than 6 months

I don't have an experience yet as an executive assistant however with my strong background in training, customer service, and administration, I am confident in my ability to support clients in an Executive Assistant role. My experience in managing schedules, data analysis, and reporting will enable me to effectively handle a wide range of administrative tasks. Additionally, I bring excellent communication skills, both written and verbal, which are essential for liaising between departments and managing external communications.

Basic Information

Age
24
Gender
Female
Website
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Address
Pasig, Manila
Tests Taken
None
Government ID
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