I have over two years of experience in the BPO industry, starting as a Customer Service Representative for a U.S.-based logistics company. In this role, I handled inbound and outbound calls daily, assisting customers with order tracking, delivery inquiries, shipping issues, and managing claims
After 9 months, I was promoted to Learning Specialist, a role that allowed me to mentor and train new hires, equipping them with the knowledge and skills necessary to excel as customer service representatives. I bring a unique combination of hands-on customer service expertise and leadership in training, which enables me to enhance organizational performance and deliver exceptional customer experiences.
Experience: 1 - 2 years
My customer service background has honed my ability to resolve inquiries with efficiency and empathy, maintaining high satisfaction levels. I excel in technical proficiency, particularly with Microsoft Office and call center tools, ensuring accuracy and productivity. Additionally, I am skilled in communication, problem-solving, and adaptability, enabling me to foster a positive and productive environment, even in dynamic situations
Experience: 2 - 5 years
My customer service background has honed my ability to resolve inquiries with efficiency and empathy, maintaining high satisfaction levels. I excel in technical proficiency, particularly with Microsoft Office and call center tools, ensuring accuracy and productivity. Additionally, I am skilled in communication, problem-solving, and adaptability, enabling me to foster a positive and productive environment, even in dynamic situations
Experience: 1 - 2 years
I bring expertise in training and development, having successfully delivered tailored programs to diverse teams, enhancing their skills and confidence. Additionally, I am skilled in communication, problem-solving, and adaptability, enabling me to foster a positive and productive environment, even in dynamic situations.
Experience: Less than 6 months
I don't have an experience yet as an executive assistant however with my strong background in training, customer service, and administration, I am confident in my ability to support clients in an Executive Assistant role. My experience in managing schedules, data analysis, and reporting will enable me to effectively handle a wide range of administrative tasks. Additionally, I bring excellent communication skills, both written and verbal, which are essential for liaising between departments and managing external communications.
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