EXECUTIVE ASSISTANT | OPERATIONS MANAGER

Alongside my experience in handling phone calls, I was also tasked to answer email tickets and provide a great customer service experience. The tool I used for when I was in this role was Zendesk and both phone calls and emails were being managed there.

I managed a high volume of calls daily assisting customers with their inquiries, and concerns and offering solutions to their complaints about their order or service they availed. I was promoted to a Team Lead position after 2 years and was able to train new hires and encourage them to be at their best at all times.

I started working in a Customer Support role in 2017 where I was responsible for answering incoming emails and phone calls and assisting them with any concerns they may have. As I moved to other roles and companies, customer service was still part of what I offered as I am comfortable and determined in providing a great experience to each of them.

In my role in B2B e-commerce, I manage relationships with suppliers and vendors. I focus on keeping our supply chain efficient and effective by communicating regularly with current suppliers and seeking out new ones for dropshipping partnerships. This approach helps us expand our product range without heavy upfront costs, ensuring we stay flexible and responsive to market needs.

I have always been comfortable conversing in English, even though I am not a native speaker. I communicate very well with others, effectively engaging in conversations across various situations.

In my previous role, I managed order processing for two online stores, one on eBay and the other on Shopify. I was responsible for handling dropship orders, ensuring that each order was accurately processed and promptly forwarded to the supplier. My primary focus was on maintaining timely delivery and exceptional customer service. I meticulously tracked each order from the moment it was placed until it reached the customer, resolving any issues that arose along the way to guarantee a smooth and reliable shopping experience for our customers.

I have solid experience in operations management at a solar company. I was responsible for turning leads into sales and overseeing the entire process. This involved preparing quotes, sending contracts, coordinating service orders for installers, purchasing materials, handling solar meter upgrades, and providing support after installations. I focused on careful planning, clear communication, and ensuring projects ran smoothly from beginning to end.

While working for a solar company in Australia, I extensively used Xero to manage various financial tasks. The platform was invaluable for invoicing, allowing me to create and send professional invoices quickly and efficiently. Xero’s integration with our order processing system streamlined the workflow, ensuring that every order was accurately tracked and billed. Additionally, I regularly utilized Xero for generating and sending quotations to potential clients. The ability to customize and automate these processes not only saved time but also enhanced the overall client experience by providing clear and timely financial documentation.

I managed scheduling for various clients, including insurance brokers and business owners. I use tools like Calendly and Tidycal to set up appointments efficiently. These tools help me coordinate meetings smoothly and ensure everyone's schedules align seamlessly.

In my previous roles, I handled emails from different places, sorting them by importance and making sure everything was labeled right. By the end of the day, I aim to clear out my inbox completely. It keeps things organized and helps me stay on top of things.

I assisted a client who specializes in raw materials for cosmetic and personal care products with their product listing process. This involved gathering detailed data on various raw materials, ensuring accurate documentation was prepared, and then utilizing the Bigcommerce platform to upload this information onto their website.