Virtual Assistant/Social Media Manager/Customer Service/Cold

As an Operations Officer last previous months at Travel and Education Consultancy, I was responsible for overseeing the daily operations in managing the inquiries of our Facebook Page, ensuring to cater customer's inquiries. My role involved managing a team of customer service representatives, optimizing call center performance, and setting appointment for discussing about the services of our company.

As a passionate Youth Preacher at Mediterranean Church of Jesus Christ, I've had the privilege of guiding and motivating young people on their spiritual journeys. Throughout my tenure, I have designed and delivered sermons/preachings, and discussions that aim to engage, uplift, and challenge our congregation in their faith. Responsibilities: 1. Preaching & Teaching: I regularly prepare and present messages tailored to the unique challenges and experiences of young people, based on the Bible Scriptures, stories, and real-life applications to make God’s Word relevant and impactful. 2. Community Engagement: I actively organized and led youth events, such as retreats, Summer Camp, and Bible Studies, to foster a sense of community and deepen the faith of the youth within the church. 3. Public Speaking & Communication: Through preaching and leading discussions, I have honed my ability to communicate complex spiritual truths in an engaging and relatable way. 4. Leadership & Mentorship: Serving as a role model for the youth has strengthened my leadership, emotional intelligence, and ability to inspire others. 5. Event Planning & Coordination: I have developed strong organizational skills through planning and executing youth events, ensuring smooth operations and meaningful experiences for participants. 6.Problem-Solving & Conflict Resolution: Navigating the diverse challenges that come with working with young people has enhanced my ability to address issues with sensitivity, care, and practical solutions.

As the handler of our church's Facebook Page, I have been entrusted with the responsibility of creating, curating, and managing content that connects with our congregation and extends our reach to the broader community. I ensure that our church's online presence reflects our mission, values, and upcoming events, fostering engagement and spiritual growth through social media. For your reference, the link below is our Facebook Page wall. https://www.facebook.com/mcjcilocosnorte

I was responsible for managing the scheduling of consultations for clients who is interested in travel and education services. My primary goal was to ensure that each client received personalized attention, smooth communication, and timely appointments regarding the discussion of their inquiry, contributing to a positive customer experience and supporting the overall efficiency> RESPONSIBILITIES: 1. Client Consultation Scheduling: I efficiently handled inbound and outbound calls, emails, and online inquiries to schedule consultations with prospective clients. I ensured that appointments aligned with both client availability and the schedules of our travel and education consultants. 2. Appointment Confirmation & Reminders: I sent timely reminders and confirmations to clients regarding their scheduled appointments, helping reduce no-shows and ensuring that consultants were prepared for each session. This included confirming dates, times, and specific consultation needs. 3. Follow-up & Rescheduling: I managed follow-up communications with clients who needed to reschedule or confirm appointments, ensuring that all changes were efficiently managed without disrupting the consultants' schedules. My work in appointment setting allowed me to optimize the scheduling process for both customers and consultants, ensuring that each session was well-organized and contributing to the seamless operation of the travel and education consulting.