Teamworking skills, Organization skills, Strong communication skills, Attention

Overview

Looking for full-time work (8 hours/day)

at $5.74/hour ($1,010.24/month)

Bachelors degree

Last Active

March 4th, 2025 (today)

Member Since

December 11th, 2024

Profile Description

Team Leader
Concentrix
Manage and lead a team of up to 18 employees.
Attend back?to?back meetings (site huddle, calibration with quality, training, one on one
with manager)
Conduct performance acceleration huddle, cascade program updates and incentives
AHT Interval Manager
Take supervisor escalations if necessary (including manager call)
Follow up on customer to ensure all issues are resolved
Coach and help develop teaUpgrade to see actual infombers; help resolve dysfunctional behavior
Create action plans to bridge behavior gap and improve performance
Communicate company goals, safety practices, and deadlines to team.
Motivate and inspire teaUpgrade to see actual infombers and assesses performance.
Provide insights for process improvement
Create an environment oriented to trust, open communication, creative thinking, and
cohesive team effort
Responsible for the day?to?day supervision of a group of call center associates including
work and attendance monitoring in accordance with organization policy and applicable
legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure
performance metrics are achieved at a minimum weekly
Identify performance related issues, develop an action plan for improvement, implement
corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator
(?KPIs?) and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct TeaUpgrade to see actual infoetings to ensure expedient communication of relevant information and as
an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager
development training
Jun 2019 - Dec 2024
Technical Support Specialist
Concentrix
Technical Support DIRECTV (voice)
Chat Support Login AT&T/DIRECTV
Technical Support Internet, TV and VOIP AT&T (voice)
Mar 2014 - May 2019
Customer Service Specialist
WNS Global Services
Order Entry Specialist AVON US
Customer Service AVON US
E?mail Support AVON US