Customer Service EXPERT | Superstar VA | Inbound & Outbound

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

December 27th, 2024 (7 days ago)

Member Since

November 22nd, 2024

Profile Description

Your Go-To Virtual Assistant for Exceptional Support and Seamless Operations!

Hi! I’m a Customer Service Specialist with 4+ years of expertise in Collections, Fraud Management, Telco Support, and Appointment Setting. I thrive on solving customer issues, handling billing and disputes, and upselling to elevate the customer experience!

Here’s how I can add value to your team:
- Customer Support: Handle inquiries with professionalism and empathy to ensure customer satisfaction.
- Collections & Fraud: Manage payments and secure sensitive data with precision and care.
- Admin Tasks: Send critical emails, proofread records, and handle sensitive client information.
- Upselling: Offer tailored recommendations to boost sales and improve customer outcomes.
- Time Management: Stay organized and efficient to meet deadlines and exceed expectations.

Tools I Master:
Microsoft Suite: Calendar, Excel, Word, Outlook, Teams, and PowerPoint.
CRM Platforms: Airtable, Salesforce, Oracle—expertly managing customer and business data.
Softphone Systems: Conduct professional inbound and outbound calls.
Citrix: Navigate secure systems for sensitive client operations.

Why Work With Me?
I am adaptable, quick to learn, and eager to contribute to your team’s success. I bring strong communication skills, a detail-oriented mindset, and a proactive approach to every task. Whether it’s providing stellar customer service, managing data, or streamlining operations, I’m confident I can help your team thrive.

Let’s collaborate to achieve your business goals. Message me, and let’s make great things happen!