Order Procurement Specialist / Customer Service Specialist

* Provide exceptional customer service via phone, email, and chat, but predominantly emails and chats. * Addressing inquiries and resolving issues in a timely and professional manner. * Troubleshoot and resolve technical problems, offering solutions to ensure a smooth customer experience. * Maintain detailed records of customer interactions, including complaints, issues, and resolutions, in CRM systems. * Escalate complex issues to higher-level technical support or management when necessary. * Follow up with customers to ensure their issues have been resolved and maintain high satisfaction levels. * Collaborate with internal teams, including product and development, to identify and resolve recurring technical problems. * Provide product or service information to customers, ensuring clarity on features, functions, and troubleshooting steps. * Monitor service metrics to track performance and identify opportunities for improving support processes. * Offer technical training and guidance to customers to help them better understand the product or service. * Identify trends in customer feedback to suggest improvements for products, services, or customer support protocols.

Was an Account Officer January 2017 - July 2020 * Process customer orders with accuracy and efficiency. * Track order status and provide updates to customers. * Collaborate with sales, logistics, and warehouse teams to ensure timely delivery. * Resolve order, shipping, and delivery issues promptly. * Maintain accurate records of orders and fulfilment activities. (From Order Processing to PO to Invoicing) * Optimize fulfilment processes for efficiency and customer satisfaction. * Coordinate with inventory management to prevent stockouts. * Prepare fulfilment performance reports for management. * Monitoring of Orders. Make sure everything goes smoothly * Closing of Invoices for each order * Do Monthly Inventories for Each Client * Close Monthly Sales * Do Quarterly Reports to monitor / track our service's efficiency and send them to client for review. * Tools Used are: MS Excel, Word, PowerPoint, Gmail, Outlook and Google Calendar.

* Build engagement with a LinkedIn audience through strategic content creation and posting to attract and generate leads. * Develop rapport with prospective clients and leads, fostering meaningful professional relationships. * Create and manage LinkedIn posts, including articles, updates, and visuals, to enhance brand visibility and establish thought leadership. * Analyse LinkedIn performance metrics to optimise content strategies and improve audience engagement. * Collaborate with teams to develop innovative campaigns tailored for LinkedIn audiences.

* Source and attract candidates through targeted job postings, LinkedIn searches, and networking. * Screen and shortlist candidates by reviewing CVs, conducting interviews, and assessing qualifications. * Build and maintain strong relationships with candidates, ensuring a positive recruitment experience. * Craft compelling job adverts to attract top talent, tailored to specific roles and industries. * Manage candidate pipelines, keeping records updated and ensuring alignment with client needs. * Provide expert guidance to candidates, including interview preparation and career advice. * Collaborate with business development teams to align candidate searches with client requirements. * Utilise recruitment tools and platforms to enhance sourcing efficiency and maintain accurate data.