Customer Support & Data Entry Specialist

Provided customer support via live chat for travel-related inquiries, bookings, cancellations, and changes. Assisted customers with navigating booking systems and offered personalized travel recommendations. Resolved customer issues promptly, maintaining high satisfaction and meeting performance metrics. Collaborated with teams to ensure smooth service delivery and accurate record-keeping.

I possess fast and accurate typing skills, enabling efficient database entry and maintenance. My strong attention to detail ensures thorough error checking and high-quality output. I am proficient in web research and data collection, delivering reliable and up-to-date information. Additionally, I am experienced in using collaboration and productivity tools such as Microsoft 365 and Google Workspace to streamline workflows and enhance team efficiency.

With excellent communication skills across email, chat, and call support, I am adept at problem-solving, active listening, and demonstrating empathy in every interaction. I excel in multitasking and time management, ensuring efficiency even in high-pressure environments. My expertise includes crisis and emergency handling, where I maintain composure and deliver solutions swiftly. Additionally, I am familiar with various CRM systems such as Pega, Ted, and Cisco, leveraging these tools to enhance the customer experience and streamline processes.

Managed customer inquiries via email regarding bookings, cancellations, and travel information. Provided clear, timely, and accurate responses, ensuring customer satisfaction. Assisted in resolving issues, processing changes, and handling refund requests. Coordinated with internal teams to ensure effective and smooth service delivery.

Proficient in using Canva to design visually appealing and engaging social media posts, banners, and graphics. Created branded content for various platforms (Facebook, Instagram, Twitter, Tiktok) ensuring consistency with brand identity. Designed eye-catching promotional materials, infographics, and templates to boost user engagement. Enhanced social media reach by tailoring designs to platform-specific dimensions and trends.

Strong communication and interpersonal skills, able to engage potential clients effectively. Expertise in qualifying leads and identifying prospects' needs to schedule relevant appointments. Proficient in CRM tools to track and manage calls, appointments, and customer information. Ability to handle rejection and maintain persistence to achieve targets. Excellent time management skills to handle multiple calls and schedules efficiently. Active listening skills to understand client concerns and provide tailored solutions. Skilled in using scripts while maintaining a personable and persuasive tone. Detail-oriented in setting accurate appointments and confirming meeting details.