Customer Support (Non-voice) | Data Entry Specialist

Experienced in handling customer inquiries, order management, refunds, and cancellations using Shopify. Skilled in providing email and chat support, troubleshooting order issues, and ensuring a seamless customer experience. Proficient in using Gorgias for ticket management and maintaining a professional, customer-first approach in every interaction.

Encoded, organized, and analyzed data for meetings and reports.

I have extensive experience providing customer support through email, ticketing systems, and live chat using Zoho Desk. I efficiently managed customer inquiries, resolved issues, and ensured timely responses while maintaining a high level of professionalism. My role involved handling escalated cases, troubleshooting problems, and collaborating with internal teams to resolve complex concerns, all while ensuring a positive customer experience.

Documented meeting minutes, prepared detailed reports, and maintained accurate records.

Handled daily inquiries, resolved issues, and maintained effective communication with clients.

Guided and monitored team performance, ensuring KPIs and quality standards were met.

Utilized ZOHO CRM for client interactions, tracking, and automated workflows.

Managed schedules and communications across platforms like Outlook and Gmail.

Managed schedules and communications across platforms like Outlook and Gmail.

Ensured accuracy in financial tracking, documentation, and client data.

Easily adapted to various roles and tasks, from event coordination to government field documentation.

Sourced event participants, managed communications, and ensured smooth event execution.

Easily adapted to various roles and tasks, from event coordination to government field documentation.

Monitored client payments, prepared financial reports, and tracked unpaid invoices.

Conducted training sessions for new hires and retrained team members to enhance skills and performance.