Customer Service Representative | Appointment Setter

Managed customer support for an e-commerce business, overseeing order processing, responding to customer inquiries, handling disputes and chargebacks, and creating marketing ads using Canva for the online store.

I have extensive experience in real estate, specializing in cold and warm calling to generate leads and offer services. I am skilled at reaching out to potential clients, qualifying leads, and building rapport to establish long-term relationships. With a deep understanding of real estate services, I effectively communicate offerings, address client needs, and drive sales conversations to secure appointments and close deals. My ability to handle rejection and maintain persistence has allowed me to consistently convert leads into valuable clients.

With over 3 years of experience in a BPO company in the Philippines, I worked as a Customer Service Representative, managing multiple accounts and handling a variety of tasks, including live calls, chat support, and email correspondence with customers.

Previously worked as an Appointment Setter for an advertising company, where my primary responsibility was to schedule appointments with potential leads and effectively communicate our services. I focused on qualifying prospects, maintaining a high level of professionalism, and ensuring seamless coordination between leads and our sales team to drive business growth.

Worked as a Back Office Specialist for a low-cost airline company, where I manage different administrative tasks, from document reviews, handling complains via email, and processing reimbursements.

Provided customer support for a family business on Etsy, handling inquiries through social media and Google Mail, and managing various other tasks as needed.

Experienced in chat support for a low-cost carrier airline, where I successfully managed multiple live chats simultaneously (two to three customers at a time). My responsibilities included assisting with airline bookings, addressing customer inquiries, and resolving complaints efficiently, all while maintaining a high level of professionalism and customer satisfaction.