Occupancy Specialist | Virtual Assistant | Data Entry

Processed rental inquiries and evaluated eligibility for affordable housing assistance, ensuring compliance with regulations. Conducted credit and criminal screenings, and comprehensive income and asset verifications. Managed application workflows in property management software and issued timely acknowledgment letters. Handled tenant move-in certifications and annual/interim recertifications, including accurate rent calculations. Maintained up-to-date vacancy reports and monitored recertification schedules for on-time completion. Reviewed and approved certifications to uphold accuracy and regulatory adherence. Supervised and supported a team of 10, managing daily staffing levels and task allocation. Prepared and analyzed monthly staff attendance, productivity, and KPI reports, enhancing team efficiency. Delivered detailed client invoices and comprehensive monthly/annual performance reports. Coordinated with tenants, property managers, and third-party entities to address concerns and ensure seamless operations.

Processed rental inquiries and evaluated eligibility for affordable housing assistance, ensuring compliance with regulations. Conducted credit and criminal screenings, and comprehensive income and asset verifications. Managed application workflows in property management software and issued timely acknowledgment letters. Handled tenant move-in certifications and annual/interim recertifications, including accurate rent calculations. Maintained up-to-date vacancy reports and monitored recertification schedules for on-time completion. Reviewed and approved certifications to uphold accuracy and regulatory adherence. Supervised and supported a team of 10, managing daily staffing levels and task allocation. Prepared and analyzed monthly staff attendance, productivity, and KPI reports, enhancing team efficiency. Delivered detailed client invoices and comprehensive monthly/annual performance reports. Coordinated with tenants, property managers, and third-party entities to address concerns and ensure seamless operations.

Managed and organized office files and records for efficient access and reporting Monitored and replenished office supplies, ensuring smooth operations Collected and remitted sales taxes to government authorities in compliance with regulations Accelerated receivables collection, improving cash flow and reducing outstanding balances Recorded daily cash receipts and processed bank deposits with accuracy and timeliness Maintained detailed financial records for clients, utilizing spreadsheets to track transactions