Experienced Customer Service

With 2 years of experience as a Health Insurance Plan Advisor, my role involves assisting members with plan eligibility, medical claims, and benefits. I coordinate with other insurance providers, medical professionals, and hospital billers to ensure that all aspects of the members' coverage and billing are handled efficiently.

With six years of customer service experience across retail and healthcare, I have developed strong communication, problem-solving, and effectively addressing customer needs and ensuring a positive experience.

With two years of experience Healthcare, HIPAA compliance within the healthcare industry is crucial and it is important understand the patient privacy regulations and the ability to handle sensitive information securely and responsibly, ensuring full adherence to privacy standards.

I have one year of experience in pure cold calling or outbound for health insurance. My role as a Sales Development Representative is to call clients to follow up on their request about health insurance and assisting what services fits their needs.

A customer service representative for 3 years, I provide comprehensive e-commerce support by upselling products, placing, and tracking customer orders. I am responsible for coordinating with the delivery team through calls and emails to obtain updates and resolve any issues. Additionally, I assist customers with placing their orders directly on the website, ensuring a smooth and efficient shopping experience. My back-office responsibilities include managing customer inquiries via email, updating orders, and addressing any concerns to maintain customer satisfaction.