Support Specialist I Technical Support I Healthcare

I have over a year of experience as a customer service representative, where I worked with both telecommunications and food delivery service accounts in the BPO industry. In the telecommunications account, I handled customer inquiries, assisted with technical troubleshooting, and provided account management support. In the food delivery service account, I focused on addressing customer concerns, resolving delivery issues, and ensuring a positive experience for both customers and drivers. This role sharpened my communication skills, multitasking abilities, and problem-solving techniques, all while delivering excellent customer service in a fast-paced environment.

I have experience working in a healthcare account, where I was responsible for managing and organizing medical records. This role required a high level of attention to detail and confidentiality, which helped me develop a solid understanding of medical terminology. By frequently seeing records with healthcare providers and ensuring the accuracy of patient data, I gained valuable knowledge of medical terms and procedures, which I believe will be an asset in any healthcare-related role.

I have experience as a Technical Support Representative in the gaming industry, where I assisted customers with troubleshooting issues related to game performance, account management, and software errors. I provided step-by-step guidance to resolve technical problems, ensuring a seamless gaming experience. This role enhanced my problem-solving skills, technical knowledge, and ability to stay calm under pressure while delivering exceptional customer support.