Virtual Assistant| Customer Service

As a subject matter expert, we are given an administrative task focusing to process enhancement and problem solving while on a virtual setting. *Data Mining *Data administration *Email Management *Training Materials *Calendar Management *Data Analysis * Job Aid *Reporting to Clients and Senior leadership *Call Auditing

Maintaining databases for report, attendance and KPI while on a virtual setting

I have almost 7 years of experience providing the best service to customers

Call data analysis was part of my daily administrative task as a subject matter expert. Upon listening to the call, we check its quality and what's needed to be done as opportunity and good practice. We create data to show the progress each week. We also create job aid which includes the opportunity and the best practices that can be applied moving forward.

As a subject matter expert, I handled different teams with different types of people that needed to be trained and supported with the process.

Creating fan content while growing my engagement and reach.

Can help you with your social media video post with basic my basic editing skills.

I have started as an inpatient coordinator in Optum where we check the facilities where the member stayed during their hospitalization. Gathering information through different department within the facility for accurate documentation of their stay until they leave the facility. Following my next experience with another company where we call the members to offer assistance regarding their medication refill. We also send fax for provider's follow up for a new prescription. We call their pharmacy with their discretion and offer consult to our pharmacist department when member mentioned they are experiencing side effect from the maintenance medication that they are taking.

Can help you with your email organization.

Can help you with your marketing design like lead magnet, course, worksheets, social media quotes and other editing needs using canva.

Can help you with your travel plans and make it memorable for you.