Richel

Virtual Receptionist/Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($699.99/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

October 10th, 2024 (2 days ago)

Member Since

August 27th, 2024

Profile Description

Richel is highly organized and detail-oriented customer service with
over 13 years of experience in BPO industry. She started as an agent, level up. As a Subject Matter Expert, she soar up in operations as a team leader. She is proficient in bank reconciliation, handling emails, and providing excellent customer service. She is a fast learner with strong communication skills and the ability to effectively prioritize tasks to ensure maximum efficiency as she is also a teacher by profession.

Top Skills

Real Estate » Appointment Setting

Experience: 6 months - 1 year

Initiate contact with potential clients to orchestrate meetings with the sales team. Schedule sales appointments between potential buyers and the sales presentation team.

Customer Support » Customer Service

Experience: 10+ years

Assist customers with complaints and questions, give customers information about products and services, take orders, and process returns. Help customers understand the product and answer questions about their orders. Interact with customers through various support channels. Resolve customers’ issues quickly and effectively.

Accounting » Bank Reconciliation

Experience: 2 - 5 years

Match the bank balances reflected in the accounting software of a business with the balances reflected in the bank statement. Determine the differences between the balances as per the accounting software and bank statement. Ensuring that accounting records match the amounts shown on the bank statement.

Other Skills

Accounting » Financial Accounting

Experience: 2 - 5 years

Assist Small-Medium Business owners in managing their books specifically in reconciliation.

Coaching » Homeschool » Tutorial Teaching

Experience: 6 months - 1 year

Provide learners with live online English lessons. Help non-native speakers acquire fluency in English, both spoken and written.

Coaching » Homeschool » Teaching

Experience: Less than 6 months

Delivering instruction that helps students learn. Preparing effective lessons and maintaining a safe, orderly, and respectful learning environment.

Office and Administration » Team Leadership

Experience: Less than 6 months

Provide guidance and instruction to team members to achieve the desired result as a team.

Basic Information

Age
41
Gender
Female
Website
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Address
Cebu City, Cebu
Tests Taken
None
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