I am a seasoned customer service professional with over 13 years in the BPO industry, known for my organizational skills, attention to detail, and commitment to excellence. I began my career as an agent, quickly advancing to a Subject Matter Expert and then to Team Leader, where I demonstrated my ability to lead teams and optimize operational performance. My expertise spans bank reconciliation,
Experience: 6 months - 1 year
Initiate contact with potential clients to orchestrate meetings with the sales team. Schedule sales appointments between potential buyers and the sales presentation team.
Experience: 10+ years
Assist customers with complaints and questions, give customers information about products and services, take orders, and process returns. Help customers understand the product and answer questions about their orders. Interact with customers through various support channels. Resolve customers’ issues quickly and effectively.
Experience: 2 - 5 years
Match the bank balances reflected in the accounting software of a business with the balances reflected in the bank statement. Determine the differences between the balances as per the accounting software and bank statement. Ensuring that accounting records match the amounts shown on the bank statement.
Experience: 2 - 5 years
Assist Small-Medium Business owners in managing their books specifically in reconciliation.
Experience: 6 months - 1 year
Provide learners with live online English lessons. Help non-native speakers acquire fluency in English, both spoken and written.
Experience: Less than 6 months
Delivering instruction that helps students learn. Preparing effective lessons and maintaining a safe, orderly, and respectful learning environment.
Experience: Less than 6 months
Provide guidance and instruction to team members to achieve the desired result as a team.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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