Richel

Virtual Receptionist/Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($699.99/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

December 2nd, 2024 (today)

Member Since

August 27th, 2024

Profile Description

I am a seasoned customer service professional with over 13 years in the BPO industry, known for my organizational skills, attention to detail, and commitment to excellence. I began my career as an agent, quickly advancing to a Subject Matter Expert and then to Team Leader, where I demonstrated my ability to lead teams and optimize operational performance. My expertise spans bank reconciliation, email management, and delivering outstanding customer service experiences. As a trained educator, I bring strong communication skills, a capacity for swift learning, and effective task prioritization, consistently driving efficiency and achieving results. I am eager to bring my proven skill set and leadership to your team, making an immediate and positive impact.

Top Skills

Experience: 6 months - 1 year

Initiate contact with potential clients to orchestrate meetings with the sales team. Schedule sales appointments between potential buyers and the sales presentation team.

Experience: 10+ years

Assist customers with complaints and questions, give customers information about products and services, take orders, and process returns. Help customers understand the product and answer questions about their orders. Interact with customers through various support channels. Resolve customers’ issues quickly and effectively.

Experience: 2 - 5 years

Match the bank balances reflected in the accounting software of a business with the balances reflected in the bank statement. Determine the differences between the balances as per the accounting software and bank statement. Ensuring that accounting records match the amounts shown on the bank statement.

Other Skills

Experience: 2 - 5 years

Assist Small-Medium Business owners in managing their books specifically in reconciliation.

Experience: 6 months - 1 year

Provide learners with live online English lessons. Help non-native speakers acquire fluency in English, both spoken and written.

Experience: Less than 6 months

Delivering instruction that helps students learn. Preparing effective lessons and maintaining a safe, orderly, and respectful learning environment.

Experience: Less than 6 months

Provide guidance and instruction to team members to achieve the desired result as a team.

Basic Information

Age
41
Gender
Female
Website
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Address
Cebu City, Cebu
Tests Taken
None
Government ID
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