James

Former Training Manager II

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.86/hour ($1,031.36/month)

Bachelors degree

Last Active

December 2nd, 2024 (today)

Member Since

August 24th, 2024

Profile Description

With over 15 years of experience in the BPO industry, I have successfully progressed from an agent to a Training Manager 2. My expertise lies in customer service, management, coaching, and team leadership, alongside a strong command of the English language. I am also a skilled trainer and facilitator, with a solid background in human resources, dedicated to driving team success and delivering exceptional results.

Top Skills

Experience: 10+ years

I have over 10 years of exceptional experience in customer service and technical support, primarily within the telecommunications industry, where I've consistently delivered top-tier solutions and support.

Experience: 10+ years

I bring over 10 years of exceptional experience in customer service, consistently delivering high-quality support and ensuring customer satisfaction at every touchpoint.

Experience: 10+ years

I have over 10 years of exceptional experience in training and development, where I've expertly designed and facilitated programs that drive employee growth and organizational success.

Other Skills

I have over 10 years of exceptional experience in BPO operations management, where I've successfully led teams, optimized processes, and delivered outstanding operational results.

Experience: 10+ years

I bring over 10 years of exceptional experience in high-level communications, facilitating effective interdepartmental collaboration and managing relationships with diverse stakeholders.

Experience: 10+ years

I have over 10 years of exceptional experience in transcription, typing, and encoding, ensuring accuracy and efficiency in every project.

Experience: 10+ years

I bring over 10 years of exceptional experience in leadership and team management, with a strong focus on coaching, developing talent, and creating future leaders.

Experience: 10+ years

I have over 10 years of exceptional experience in data analytics, leveraging data-driven insights to inform strategic decisions and drive business growth.

Basic Information

Age
39
Gender
Male
Website
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Address
Bulakan, Bulacan
Tests Taken
IQ
Score:  135
DISC
Dominance: 34
Influence: 39
Steadiness: 21
Compliance: 6
English
C2(Advanced/Mastery)
Government ID
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