With over 15 years of experience in the BPO industry, I have successfully progressed from an agent to a Training Manager 2. My expertise lies in customer service, management, coaching, and team leadership, alongside a strong command of the English language. I am also a skilled trainer and facilitator, with a solid background in human resources, dedicated to driving team success and delivering exceptional results.
Experience: 10+ years
I have over 10 years of exceptional experience in customer service and technical support, primarily within the telecommunications industry, where I've consistently delivered top-tier solutions and support.
Experience: 10+ years
I bring over 10 years of exceptional experience in customer service, consistently delivering high-quality support and ensuring customer satisfaction at every touchpoint.
Experience: 10+ years
I have over 10 years of exceptional experience in training and development, where I've expertly designed and facilitated programs that drive employee growth and organizational success.
Experience: 10+ years
I have over 10 years of exceptional experience in BPO operations management, where I've successfully led teams, optimized processes, and delivered outstanding operational results.
Experience: 10+ years
I bring over 10 years of exceptional experience in high-level communications, facilitating effective interdepartmental collaboration and managing relationships with diverse stakeholders.
Experience: 10+ years
I have over 10 years of exceptional experience in transcription, typing, and encoding, ensuring accuracy and efficiency in every project.
Experience: 10+ years
I bring over 10 years of exceptional experience in leadership and team management, with a strong focus on coaching, developing talent, and creating future leaders.
Experience: 10+ years
I have over 10 years of exceptional experience in data analytics, leveraging data-driven insights to inform strategic decisions and drive business growth.
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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