Cold calling, Customer Service, Process Training

In two years of cold calling, I've learned to find potential clients, make convincing sales pitches, and handle objections well. I've regularly met my goals by building relationships, using CRM tools, and adjusting my approach based on market trends and client feedback. This experience has boosted my communication and sales skills, leading to great results in a fast-paced environment.

In my 1 year of email customer service, I handled customer questions and problems through email. I responded quickly, resolved issues, and provided product information. I kept detailed records and worked to keep customers happy. This experience helped me improve my writing skills and problem-solving abilities while meeting performance goals.

In my 4 years as a Customer Service Representative, I answered and made calls to help customers with their questions and problems. I handled complaints, provided information, and made follow-up calls to offer new products and check in with customers. I kept detailed records of all interactions and worked hard to keep customers happy. I improved my communication and problem-solving skills and consistently received positive feedback for my performance.

In my almost 1 year as a Process Trainer for a healthcare account, I trained new employees and improved how we do things. I created and taught training programs on healthcare procedures and policies. I helped new hires with their questions, monitored their progress, and updated training materials to ensure everyone performed well and followed the rules.