Jason
Customer Service Representative | Basic Canva Photo Editing
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Bachelors degree
Last Active
October 2nd, 2024 (43 days ago)
Member Since
November 2nd, 2016
Profile Description
Customer Service Representative (Billing Department) - 26 monthsCustomer Service Representative (Retail Seasonal Account) - 3 months
Basic Skills in *Canva Editing *Social Media Management
Top Skills
Customer Support » Customer Service
Experience: 2 - 5 years
I am particular about ending the call with customer satisfaction. The more customer satisfaction you get, the more productive and efficient you are as an agent. I am particular about ending the call with customer satisfaction. The more customer satisfaction you get, the more productive and efficient you are as an agent. My call flow is composed of the following: 1. Opening spiel 2. Acknowledgment statement 3. Empathy Statement 4. Reassurance Statement 5. Asking for any unresolved concerns from past calls (repeat callers) 6. Resolution 7. Setting proper expectations 8. Asking for further assistance 9. Wrap-up 10. End of call with positivity I always incorporate all of the components of my call flow to ensure that the caller will not call back with the same concern. I always provide long-term solutions to avoid repeats and standard customer service. In addition, taking notes of the customer's concern is necessary and a must in every call for future reference. That's the real definition of customer service. If you have a business that needs exemplary customer service satisfaction, you've come to the right person. Inbox me now so we can help your customers address their concerns and inquiries.
Marketing » Telemarketing » Outbound Calls
Experience: 2 - 5 years
Other Skills
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Office and Administration » Microsoft Word
Experience: 5 - 10 years
Design » Graphic Design » Canva
Experience: 1 - 2 years
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Digos City, Davao del Sur
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 35%
- Influence: 18%
- Steadiness: 29%
- Compliance: 18%
- English
- B1(Intermediate)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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