Identified and assessed customers’ needs to achieve satisfaction. Built sustainable relationships and trust with customer accounts through open and interactive communication. Provided accurate, valid and complete information by using the right methods/tools. Met customer service team sales targets and call handling quotas. Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Kept records of customer interactions, process customer accounts and file documents.
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
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