E-commerce management, Customer Service, Digital Marketing

I have undergone virtual training in social media management, where I learned key strategies for creating and managing engaging content across various platforms. I gained experience in scheduling posts, analyzing metrics, and understanding audience behavior to optimize social media performance. This training has equipped me with the skills to support businesses in building their online presence and driving engagement.

I am handling my own Online Store since pandemic was started. I am doing this as a part time job so I have experienced in managing online store, listing products and handling customer queries.

I have hands-on experience in customer service, though not in a virtual setting. My previous roles involved direct interaction with customers, where I developed strong communication, problem-solving, and conflict-resolution skills. I understand the importance of patience, active listening, and maintaining a positive attitude to ensure customer satisfaction. While my experience has been face-to-face, I am confident in my ability to adapt these skills to a virtual environment, ensuring smooth and professional service through digital channels.

I have the experience in generating ideas for content that resonate with your audience. This could involve brainstorming sessions, content calendars, or using tools to discover trending topics.

I have basic graphic design skills that I’ve developed to support various tasks as a virtual assistant. I am familiar with design tools like Canva, where I can create simple graphics, social media posts, and marketing materials. I can assist in creating visually appealing content that aligns with brand guidelines, ensuring that the designs support the overall messaging and goals of the business.

During my virtual training, calendar management was one of the key topics covered. I learned how to effectively organize and manage schedules, set reminders, and coordinate appointments to ensure smooth workflows. This training has equipped me to handle multiple calendars, avoid scheduling conflicts, and optimize time management, which is essential for supporting executives or teams in a virtual assistant role.

I have the knowledge of online advertising and social media marketing. And I can also use the social media platforms like Facebook, Instagram, Twitter, LinkedIn, etc., to connect with your audience, build brand awareness, and drive traffic to your website.