Client Support / Email Support / Team Leader

I have extensive experience in email support, both as an agent and a team leader. As an agent, I provided exceptional customer service, managing client inquiries, requests, and concerns for top U.S. companies like Uber and Tinder. As a team leader, I guided email support teams of 12–20 members, focusing on performance, quality, and process improvements. I’ve also handled email communications for project coordination and client relations, ensuring seamless workflows and timely resolutions. Proficient in CRM tools like Zendesk, Salesforce, and Asana, I excel at maintaining high standards in email communication and client satisfaction.

I have a proven track record as a Supervisor, leading teams of 12–20 members in content moderation, email customer support, and back-office operations. With experience managing tasks, coaching team members, and driving process improvements, I’ve ensured optimal performance and alignment with organizational goals. Proficient in using CRM tools like Zendesk, Salesforce, and Asana, I’ve supported emerging U.S. companies by enhancing team efficiency and delivering exceptional customer experiences. My leadership is built on fostering collaboration, accountability, and continuous development to achieve measurable results.

I have significant experience in back-office support, specializing in non-voice operations and process management. I’ve successfully handled tasks such as data entry, report preparation, and system updates, ensuring accuracy and efficiency in all deliverables. As a team leader, I managed back-office support teams, driving productivity and quality assurance. My expertise includes leveraging tools like Asana, Slack, and Salesforce to streamline workflows and support operational goals. With a strong focus on detail and organization, I’ve contributed to the seamless execution of back-office functions for emerging U.S. companies.

I have over five years of experience using Salesforce to manage client inquiries, coordinate projects, and maintain accurate records. I utilized the platform for task assignments, tracking revisions, and streamlining interdepartmental communication. My proficiency in Salesforce helped enhance workflows, monitor performance, and deliver excellent customer service.

I have over five years of experience using Zendesk to deliver exceptional customer support. I managed client inquiries, coordinated tasks, and resolved issues efficiently through its ticketing system. By leveraging Zendesk's tools, I ensured timely responses, monitored team performance, and maintained a high standard of service quality.

I have solid experience in data entry, ensuring accuracy and efficiency in managing large volumes of information. I’ve handled tasks such as updating databases, processing client information, and generating reports, supporting operational goals for top U.S. companies. With expertise in tools like Salesforce, Asana, and Google Workspace, I’ve maintained high standards of precision and organization, contributing to seamless workflows and data integrity. My attention to detail and commitment to quality have consistently supported business success.

I have extensive customer service experience, providing support for top U.S. companies like Uber, Tinder, and Luxury Presence. I’ve excelled in resolving client inquiries, addressing concerns, and ensuring satisfaction through efficient email communication and CRM tools like Zendesk and Salesforce. In leadership roles, I’ve guided customer service teams, fostering collaboration and maintaining high-performance standards. My approach focuses on delivering personalized, solutions-oriented support, enhancing customer experiences, and building strong, lasting relationships.

With over two years of experience using Asana, I effectively managed project coordination and task assignments, ensuring timely completion of deliverables. I utilized Asana to track progress, manage revisions, and streamline workflows for virtual assistant teams. This tool enabled clear communication, organization, and efficiency in handling multiple projects simultaneously.